Digital User Researcher

2 weeks ago


London, United Kingdom Public Sector Resourcing Full time

**Digital User Researcher**:

- Inside IR35**

**Contract Term: 12 Months**

**Contracting Authority: CO UKSV**

**Location: Hybrid**
**/Glasgow/York/Bristol/Manchester/London**

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

As
**Digital User Researcher **you will be responsible for
- Planning, design and implementation of research activities with users to gain understanding of users and their needs and user-test services.
- Ensure teams take a user-centred, evidence-based approach to service design and delivery and develop and assure sound user research practices.

**Essential Skills**:

- Analysis and synthesis - You can help the organisation adopt a wide range of analysis and synthesis techniques and assure, improve and innovate their practices to generate clear and valuable findings.
- Inclusive research - You can help teams understand the diversity of users of government services and know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.
- Research Skills - You can help the organisation adopt a wide range of user research methods and lead a community of practice to help the organisation continually assure, improve and innovate their user research.
- Society and technology - You can help teams understand how digital technology is changing user behaviour, and the challenges and opportunities for design and delivery of government services.
- Strategic insight - You understand organisational goals and challenges and can align research activities across teams to inform policy and proposition.
- Technical understanding - You know about the technologies used to build and operate digital services and can collaborate closely with colleagues in different digital disciplines.
- User-centred and Agile practices - You understand and have experience of a range of user-centred practices and can help inexperienced teams adopt user-centred practices and embed them into their agile workflow. You can advocate for user research and engage sceptical colleagues and stakeholders.
- SC Clearance.

**Desirable Skills**:

- User focus - You can understand users and identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities
- Prototyping - You can approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of prototyping methods (Axure and/or Figma) and choose the most appropriate.


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