Lead User Researcher

2 weeks ago

London, United Kingdom Department for Environment, Food and Rural Affairs Full time

**Details**:
**Reference number**:

- 342932**Salary**:

- £52,120 - £64,380- Grade 7 National: £52,120 - £58,540, London: £57,316 - £64,380 plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DEFRA - COO - Digital, Data & Technology Services**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Please be aware that space within the London office is restricted and it may not be possible to be based in this location.About the job

**Job summary**:
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data and Technology Services (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1,200 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

**Find out more about DDTS**:
Defra digital, data and technology blog

LinkedIn

Defra Jobs

**Job description**:

- User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to continuously improve services, based on data and evidence.
- As a Lead User Researcher in DDTS, you will lead and align user research activities across several teams. You will ensure that teams take a user centred, evidence-based approach to service design and delivery. You will develop user research capability and assure good user research practice.**Person specification**:
**Responsibilities**
- Leading and managing user researchers and user research activities across a programme or several teams.
- Working with management teams and Delivery Managers to ensure a common understanding of priorities, playing an active role in matching researchers to requirements.
- Contributing evidence from user research to inform service propositions and roadmaps.
- Overseeing the work of user researchers to ensure work is meeting GDS/CDDO service standards and is being delivered pragmatically and to a high quality, intervening if research falls below expected standards.
- Working with colleagues and stakeholders to create a culture of user centred and evidence-based service design and delivery, with teams actively involved in user research, and advocating for benefits of operating this way.
- Managing the professional development of staff.
- Engaging with colleagues across the organisation and across government to collaborate on user research and share relevant findings.
- Contributing to the organisation and cross-government user research communities - including presenting at meetups, writing blog posts and leading on aspects of practice.

**Skills and Experience**
- Experience of working with management teams and stakeholders to understand business needs and aligning research prioritisation and delivery to these needs.
- Managing, mentoring or leading a team, ensuring they are performing against delivery goals and working to develop their capability.
- Design and execution of user research projects in complex organisations or contexts.
- A proven background in helping teams adopt a wide range of user research methods, co-design, analysis and synthesis techniques and approaches to presenting and sharing findings. Advocating and building stakeholder buy-in, where necessary.
- Experience of integrating user-centred practices into agile workflows.
- The ability to advocate for inclusive practices and include all kinds of users in appropriate research activities to help teams understand the diversity of people who use their services.
- Providing oversight of user researchers to continually assure, improve and innovate user research practices.
- Responding to delivery pressures of an agile environment, demonstrating good professional judgement and flexibility.

**Selection process**

The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.

Ensure you have tail

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