User Researcher

3 weeks ago

London, United Kingdom Solirius Consulting Full time
Position type: Permanent

Location: London, Hybrid

Starting: Immediately

We're an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human-centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users.

We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work-life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive.

We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment - one in which our people, clients and end-users can all benefit.

The role

We're looking for a User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You'll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.

We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who's keen to develop their ‘T-shaped' skills and is not afraid to take on new challenges.

Requirements

  • You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes
  • You're experienced in a range of user research methodologies and broader research approaches
  • You know how to map and engage with different stakeholder groups
  • You understand how to carry out research responsibly and ethically, ensuringprotection of participant privacy
  • You understand the importance of inclusive research and can demonstrate creativeapproaches for recruiting a diverse range of research participants
  • You've worked with other disciplines to define hypotheses and test concepts, helpingshape new products, services and experiences
  • You've managed remote and in-person usability testing throughout the agiledevelopment lifecycle
  • You're able to lead and participate in the analysis and synthesis of research data andfindings, and communicate insights in an engaging and concise way to engagestakeholders in data-informed decisions
  • You can define key metrics and measurements used to evaluate the impact ofproducts and services and inform ongoing enhancements
  • You're able to support and coach teams and stakeholders in the use of a range ofuser research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.User-centred design and agile working
  • You're able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs
  • You're experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs
  • You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services
  • You've a detailed understanding and experience of working to the Government Service Standard. (desirable)Communications and productivity
  • You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels
  • You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints
  • You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users
  • You're keen to support the development of Solirius' internal culture, tools, processes and growth opportunities

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