User Researcher
1 month ago
**User Researcher**
**Contract
- UK Remote**
**_
Who are we?_**
We're a software development company building the world's Elastic Workforce, reinventing work and challenging the assumption that a local team = the best team.
We help businesses deliver technical projects better than ever before through our platform and on-demand Elastic Teams.
What's in it for you? **_Our mission is to create freelance jobs with more benefits than permanent._**
**_ About this role_**
As a User Researcher, you’ll be accountable for providing best-in-class digital customer insights to ensure the teams design the best experiences for customers and advisors, encouraging them to take a data-driven approach. Digital products in the scope of any of our roles will evolve over time. You will be responsible for a customer segment within the Business based upon a combination of your background, your development needs and interest, and the business need. You’ll own this segment's research roadmap and strategy, building cross-functional relationships to support you and the research
team. You will be part of forming a new research capability within Digital, so come with ideas and energy to help drive research momentum. As an already active member of the Research community, you'll stand up for best practices and be enthusiastic about promoting a user-centred way of working within the department and beyond.
**Your Responsibilities**
- Advocate as the objective voice of our users, driving needs-based innovation and world-class quality experiences.
- Lead adoption of various user research methods across product teams, initially running the research process and enabling long-term capability development.
- Implement research strategy, incorporating findings into the Digital strategy and collaborating with Customer Experience and group insights teams.
- Prioritize research opportunities in collaboration with Product teams and Design Managers.
- Collate research findings, prevent duplication of learning activities, and facilitate sharing across Enterprise Digital.
- Utilize research findings to drive actionable recommendations for continuous product improvements.
- Improve the practice and deployment of user research within the Enterprise Digital team, focusing on generative and summative research.
- Utilize technical expertise and knowledge of accessibility to identify and address digital exclusion, coaching teams on best practices.
- Drive forward ways of working, support managers, and contribute as an individual contributor to ensure team and customer satisfaction.
- Act as a key consultation point and proactive member of the department.
**_
About us_**
- Distributed is proud to be an equal opportunities employer. Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly. Distributed is committed to ensuring no less favourable treatment is experienced by any current or prospective employee because of any of the protected characteristics under the UK Equality Act 2010 or equivalent local equality legislation._
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