User Researcher

3 weeks ago

London, United Kingdom Department for Energy Security & Net Zero Full time

**Details**:
**Reference number**:

- 352069**Salary**:

- £33,635 - £39,955- National: £33,635 - £36,325 London: £37,000 - £39,955 (pro-rata for part-time hours)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DESNZ - Integrated Corporate Services - Digital**Type of role**:

- Business Management and Improvement
- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Cardiff, Darlington, Edinburgh, London, SalfordAbout the job

**Job summary**:
The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It will provide corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

**Our Inclusive Environment**

We are building an inclusive culture to make the Department a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

**Find Out More**

**Job description**:

- Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.
- We are looking for hard working, forward-thinking people with strong people skills who enjoy working collaboratively with others to solve problems.
- We are a small but growing team with a keen sense of community. We care about the way we work, how we treat each other, the quality of our services and how we make a difference for our customers.
- This is an exciting opportunity to advance your career and develop your skills within a supportive and encouraging team. We are passionate about career development and offer a diverse range of learning and development opportunities. We have partnerships with leaders in professional development, such as Pluralsight and CITF.
- The role:

- As a user researcher you will work with teams across ICS, DESNZ and DSIT to make sure that public-facing services and internal systems meet user needs. You'll help teams understand the problem they're trying to solve, and who their users are.- You'll take a broad approach to user research to solve the whole problem for the user. You'll use your problem-solving skills to find opportunities, risks and dependencies across multiple services.
- You'll be an excellent communicator who can advocate for your users and explain user-centred design principles to non-specialists.
- The UCD team:

- You will sit in the UCD team alongside our user researchers, service designers, content designers and business analysts.
- We work across high profile and high priority projects for DESNZ and DSIT. Recently we have responded to energy price rises, grant delivery and energy sustainability for Net Zero.
- We are agile, collaborative and user-centred. We are a welcoming community where you can develop your skills and career.**Person specification**:
**Key responsibilities**

As a user researcher:

- You will help to plan, design, prepare and run user research activities to support the design, development, and continuous improvement of ICS services (this could include interviews, diary studies, prototype testing, usability and accessibility testing).
- You will advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.
- You will help to manage the research process from recruiting participants, designing tasks, and preparing discussion guides, to research facilitation, analysis and presenting results.
- You will effectively communicate user research findings to the team, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and main

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