Senior User Researcher

2 weeks ago

London, United Kingdom Methods Business and Digital Technology Full time

£50,000pa - £60,000pa
Methods

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

**Requirements**:
**Your main day to day responsibilities will be to**:

- work with client product managers/owners to devise appropriate research strategies that generate focused insights to support product development
- collaborate within a multidisciplinary team by including colleagues in research and analysis activities
- advocate for users, effectively communicating their needs and perspectives to support the design of intuitive and accessible services
- draw together, present and test reasonable conclusions from a wide range of incomplete and/or complex evidence and data
- take appropriate action or make decisions even when details are not clear
- weigh up data from various sources, recognising when to bring in additional Methods support
- identify the main issues in complex problems; clarify understanding or stakeholder expectations to seek the best option
- convincingly and tactfully persuade sceptical colleagues and stakeholders about the value and purpose of research
- effectively capture, use and share user/customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
- support the Head of User Research in coordinating quality user research across the GDS Delivery portfolio through the research community (“delivery through people”)
- guide, coach and mentor other user researchers in Methods and our clients
- work closely with colleagues to identify, develop and share good practice
- set and monitor standards for research, e.g. in ethics, lab testing, recruitment and documentation
- provide formalised peer-review to services, for quality assurance or as part of an assessment panel.

You will also be expected to carry out the following day to day activities:

- confidently engage with stakeholders and colleagues at all levels, using strong interpersonal skills to develop and improve relationships with colleagues within and outside of user research
- actively build and maintain a network of colleagues and contacts
- evaluate how Methods’ user research compares to government and competitor best practice and identify necessary and desirable improvements
- advocate for user-centred design and be an active part of the user research community within Methods and across government
- take responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
- one-to-ones with direct reports
- project support, guidance, coaching and mentoring (as appropriate) to direct reports
- support probation and annual reviews for direct reports
- approving timecards, expenses and annual/sick leave
- support training and development plans with Head of User Research
- support bids, alongside the Head of User Research
- help recruit contract or permanent user researchers where more capacity is needed.

Essential Skills

You’ll have a demonstrable passion for behavioural research, with the following skills or proven experience in:

- strong leadership skills
- ability to support and develop less experienced colleagues
- understanding the research question which needs to be answered, and choosing the best way to answer that question
- ensuring research is representative and inclusive, enabling products/services to be designed to work effectively for anyone who may need it
- talking about research in a way that other people understand
- running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
- identifying the ‘so what’ and communicating it in a compelling way
- working in an agile environment

**Benefits**:
**Benefits**:

- Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year
- Pension: 4% employer contribution and 5% employee contribution
- Discretionary bonus: based on company and individual performance
- Life assurance: 4 times base salary
- Private medical insurance: non-contributory (spouse and dependants included)
- Worldwide travel insurance: non-contributory (spouse and dependants included)
- Enhanced maternity and paternity leave after 18 months service

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