Senior User Researcher

2 weeks ago


London, United Kingdom Henderson Scott Full time

**Interested in doing meaningful work that makes a positive impact in society for a London-based consultancy?**

**Following a recent, multi-million-pound government project win, Henderson Scott will be helping them expand their public sector team to ensure work is delivered at the highest standard.**

**Role Description**
- Work as part of a multi-disciplined agile team to design user-focused and successful services.
- Plan, design, and conduct user research to focus the design and development on user needs.
- Contribute to the usability testing process from developing user recruitment briefs through to test moderation, analysis, and report writing.
- Work closely with designers and developers to turn user insights into actionable design or service recommendations
- Present findings and related design/business recommendations and user insights to project stakeholders at all levels
- Work with designers to design content by taking complex language and processes and making them simple to understand
- Complies with all confidentiality and non-disclosure policies and/or agreements and ensures the security of information at all times

**Required Experience**
- 3+ years of experience in a relevant role either agency or client-side
- Proven experience in gathering and delivering actionable insights
- Demonstrable knowledge of user-centred design practices
- Experience in delivering as part of an agile team

**Essential Skills**

The following are required skills:

- Sound knowledge of qualitative research methods including user requirements gathering and early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood.
- Sound knowledge of using artifacts to share and communicate insights such as user flows, experience maps, experience blueprints, prioritised user needs, user profiles, and test results
- Good knowledge and understanding of quantitative research methods
- Good understanding of information architecture, interaction design, and visual design principles
- Capable of effective prioritisation of tasks and personal time management
- A good understanding of Agile delivery methodology
- Able to work flexibly and to tight deadlines

**Desirable Skills**

The following are desirable skills:

- Experience in user research and the techniques used to gather, define and understand user needs
- Experience of working in a full-service digital agency environment
- Active and participant in communities of interest (e.g. online groups, speaking at conferences etc.)



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