Senior User Experience Researcher

4 weeks ago

London, United Kingdom Chambers & Partners Full time

**Vacancy No**
- VN274

**Location**

**Employment Type**
- Perm

**Basis**

**Fixed Term Duration**

**Overview**
- We are looking for a Senior User Experience Researcher with a desire to help us improve the experience of Chambers customers, and build and scale our user research practice.
Reporting into Simon Jaffery-Reed, our CPO, you will be our only User Experience Researcher but you will join a diverse product design team of 5. You'll work day-to-day with our product teams, partnering with product leaders, managers, engineers, product marketing and product designers to define the user research needs across the department, create and execute against a user research roadmap.
As a Senior User Researcher you'll focus on:
Working hands-on with product teams, leading, running or supporting user research, creating efficient and actionable insights, evangelising the user research practice and the knowledge you will build across the product department and company-wide.
Working towards our overall product strategy goals - you will be responsible for building knowledge on our different audiences, helping teams understand and leverage your insights and drive towards business OKRs. Your work will have real and immediate impact on business decisions, product roadmaps and the overall user experience.

**Main Duties and Responsibilities**
- Design, lead and run strategic generative or summative user research studies along with product teams, recommending and executing the appropriate qualitative or quantitative user research methodologies
- Analyse and consolidate findings into actionable insights, personas, jobs to be done, or any other appropriate outputs. Disseminate these insights to product teams and other departments if necessary to inform their decisions, and to leadership to inform the product strategy
- Work collaboratively with business stakeholders to identify gaps in our knowledge and create a user research roadmap to fill this knowledge gap and support the company strategic objectives
- Facilitate and run workshop sessions to align teams and working groups on requirements, user research objectives and highlight potential pitfalls
- Advocate for User Research, communicate insights to all levels of the business to build company-wide knowledge, and help create a customer centric culture
- Own our customer panel, autonomously contact and schedule research sessions with relevant people based on the needs of the product teams, ensuring you are aligned with any marketing comms
- Create and maintain a scalable and easy to digest repository of insights for the team to contribute to and consume from
- Coach & support non-researchers (Product Designers, Product Managers and Product Marketers) in designing and running their own studies and help them with approaches and techniques where possible
- Help champion design thinking across the broader organisation

**Skills and Experience**
- A well-rounded user research skill set with demonstrable experience working cross-functionally across the entire product development cycle. You have used quantitative and qualitative methodologies to explore and help product teams explore and define a problem space, prove or disprove hypotheses and evaluate user experience
- You can identify problems and opportunities, and have demonstrable experience of how user research can impact strategy
- You have experience creating a shared approach to user research, gathering requirements, creating alignment and driving projects to completion
- You are a story-teller, able to tailor your presentation to your audience, comfortable communicating up, out and down to gather feedback and onboard others in your approach
- You understand business strategy, you are capable of thinking ahead and envisioning user research needs, as demonstrated by your experience created user research roadmaps that support company strategic objectives
- You have contributed to the creation, maintenance and evolution of user research operations
- You have helped grow and mentor user researchers and product designers throughout your experience

**Person Specification**

**About you**:

- Are self-aware and able to collaborate within and across functions to build trust and long-lasting relationships
- Are motivated by goals and outcomes, staying focused on the big picture while attending to the details when necessary
- Act quickly and flexibly: you are able to change methods when needed
- Are a great communicator. For example: you can explain the rationale behind your research design, empathise with users and stakeholders, and adapt your communication style to your audience. You frame problems and solutions in a way that onboards others and guide your product team to deliver impactful work
- Are a good facilitator. You use facilitation techniques to gather different point of views and requirements, collaboratively ideate and create alignment
- Are self-aware: you work humbly and kindly, and you aren’t afraid to make mista

  • User Experience Researcher

    3 days ago

    London, United Kingdom Propel Full time

    Mid/Senior User Researcher - £60-80,000.2 days per week into London office. I'm currently working with a fintech who are on a social mission.If you're a UX Researcher and want to be part of a brilliant team who genuinely care about what they do, then please apply or reach out with your CV. This role does not require a finance background, but research...

  • User Experience Researcher

    4 days ago

    London, United Kingdom Propel Full time

    Mid/Senior User Researcher - £60-80,000. 2 days per week into London office. I'm currently working with a fintech who are on a social mission. If you're a UX Researcher and want to be part of a brilliant team who genuinely care about what they do, then please apply or reach out with your CV. This role does not require a finance background, but...

  • User Experience Researcher

    4 days ago

    London, United Kingdom Propel Full time

    Mid/Senior User Researcher - £60-80,000.2 days per week into London office. I'm currently working with a fintech who are on a social mission.If you're a UX Researcher and want to be part of a brilliant team who genuinely care about what they do, then please apply or reach out with your CV. This role does not require a finance background, but research...

  • User Experience Researcher

    2 days ago

    London, United Kingdom Propel Full time

    Job Description Mid/Senior User Researcher - £60-80,000. 2 days per week into London office. I'm currently working with a fintech who are on a social mission. If you're a UX Researcher and want to be part of a brilliant team who genuinely care about what they do, then please apply or reach out with your CV. This role does not require a finance...

  • User Experience Researcher

    3 days ago

    London, United Kingdom Propel Full time

    Mid/Senior User Researcher - £60-80,000.Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.2 days per week into London office. I'm currently working with a fintech who are on a social mission.If you're a UX Researcher and want to be part of a brilliant team who genuinely care about...

  • User Experience Researcher

    3 days ago

    London Area, United Kingdom Propel Full time

    Mid/Senior User Researcher - £60-80,000.2 days per week into London office. I'm currently working with a fintech who are on a social mission.If you're a UX Researcher and want to be part of a brilliant team who genuinely care about what they do, then please apply or reach out with your CV. This role does not require a finance background, but research...

  • User Experience Researcher

    4 days ago

    London Area, United Kingdom Propel Full time

    Mid/Senior User Researcher - £60-80,000.2 days per week into London office. I'm currently working with a fintech who are on a social mission.If you're a UX Researcher and want to be part of a brilliant team who genuinely care about what they do, then please apply or reach out with your CV. This role does not require a finance background, but research...

  • User Experience Researcher

    3 days ago

    London Area, United Kingdom Propel Full time

    Mid/Senior User Researcher - £60-80,000. 2 days per week into London office. I'm currently working with a fintech who are on a social mission. If you're a UX Researcher and want to be part of a brilliant team who genuinely care about what they do, then please apply or reach out with your CV. This role does not require a finance background, but research...

  • User Experience Researcher

    2 days ago

    London, United Kingdom Collibra Full time

    Joining Collibra’s User Experience Research team: We are hiring a user experience researcher to join us in transforming the product experience at Collibra by deeply understanding users’ needs and using data to guide product design decisions. In this role, you will be responsible for recommending, planning, executing, and reporting on what users need...

  • Senior/Lead User Experience Researcher

    4 days ago

    London, United Kingdom InterQuest Group Full time

    Job Description Lead UX Researcher Hybrid - 3 days pw onsite £We currently have a unique opportunity for a Lead UX Researched to join a one of a kind organistation, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature their research ethics/principles...

  • Senior/Lead User Experience Researcher

    4 weeks ago

    London, United Kingdom InterQuest Group Full time

    Lead UX Researcher London Hybrid - 3 days pw onsite £We currently have a unique opportunity for a Lead UX Researched to join a one of a kind organistation, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature their research ethics/principles and...

  • Senior User Experience Researcher

    1 week ago

    London, United Kingdom Dabster Group Full time

    We are looking for an experienced UX researcher to join our client's product team. You will reveal what our client's users need by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating both qualitative and...

  • Senior User Researcher

    4 weeks ago

    London, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time

    **Senior User Researcher** **LONDON/UK WIDE** Are you looking to further your skills as an experienced Senior User Researcher? We are currently working with global leader in digital and IT services that are looking to expand their teams in the UK. The organisation is a world leading professional servicescompany that is renovating businesses, technology...

  • User Experience Researcher

    2 days ago

    London, United Kingdom 3Search Full time

    BRAND NEW SENIOR HIRE - FAST-SCALING CHALLENGER BANK This business is constantly evolving, trying to figure out ways to constantly improve the service they offer their customers. With new products in the offing and ongoing enhancements to the existing proposition, they're now at a stage in their journey where they can bring in a dedicated specialist to...

  • Senior/Lead User Experience Researcher

    5 days ago

    City of London, Greater London, United Kingdom InterQuest Group Full time

    Lead UX Researcher Hybrid - 3 days pw onsite £We currently have a unique opportunity for a Lead UX Researched to join a one of a kind organistation, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature their research ethics/principles and methodology as...

  • Senior User Researcher

    1 month ago

    London, United Kingdom Public Sector Resourcing Full time

    **Senior User Researcher** **Contract Term: 6 Months** **Contracting Authority: DWP** **Location: Hybrid working, London** We are looking for an outstanding Senior User Researcher, who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK Government. Let’s be clear about the impact of...

  • User Experience Researcher

    5 hours ago

    London, United Kingdom Robin AI Full time

    Robin was established in March 2019 by CEO Richard Robinson (a former City lawyer) and CTO James Clough (a theoretical physicist who works in Machine Learning). They have since assembled a talented and diverse team of legal, software and machine learning engineers to build the next generation of contracting tools. Robin AI is an exciting, venture-backed...

  • User Experience Researcher

    1 month ago

    London, United Kingdom Hunter Bond Full time

    We are working with an Elite Scaling start-up firm, based out of London, who are looking for a senior UX Researcher to come in and work on the design and production of a Greenfields project! The successful candidate will be experienced and confident in leading the research process from scratch and will get the opportunity to work with a collection of the...

  • Senior User Researcher

    1 month ago

    City of London, United Kingdom Lorien Full time

    **Senior User Researcher - London (1 - 2 days onsite per week) - 3 Month Contract** Our Public Sector client are currently recruiting for a Senior User Researcher to join on a 3 month initial contract, inside IR35. As a Senior User Researcher you'll: - Plan, design and prepare a range of user research activities to support the design, development and...

  • Senior User Researcher

    1 month ago

    London, United Kingdom Zebra People Full time

    **Location** London - **Salary** £550-£600 per day - **Type** Contract - **Start Date** ASAP Or call Jonny Brockiner 07498 470 291 We are working with a Government Department who are looking for a Senior User Researcher to join a team that will gather user needs for the next stage of development for a service they actively use. They are looking at how...