Senior/Lead User Experience Researcher

2 weeks ago

City of London Greater London, United Kingdom InterQuest Group Full time

Lead UX Researcher

Hybrid - 3 days pw onsite

£We currently have a unique opportunity for a Lead UX Researched to join a one of a kind organistation, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature their research ethics/principles and methodology as well as leading and mentoring a small team of UX Researchers. You will be part of a User Experience team which also includes user experience designers, user researchers and a visual designer. The team’s aim is to improve the lives of its customers by designing solutions that make it easy for them to interact with them online.

Help to align user research working practices across the wider business, striving to develop the maturity of UX research
• Work with UX researcher day-to-day on the responsibilities outlined for them and help them improve.
• Manage multiple levels of research activities - strategic discovery and user testing.
• Lead on sharing actionable research insights that help product owners make better decisions to the programme.
• Measure success of implemented solutions from a user experience perspective.
• Manage multiple levels of research activities - strategic discovery and user testing.

Hands-on experience in roles such as a Senior or Lead User Researcher.
• Strong portfolio of design work/case studies focusing on your principles, methodologies, and approaches.
• Strong experience in managing and mentoring a UX Research team
• Experience using a test and iterate approach through usability studies, and collaborating on early UX research methods.
• You have experience using a ‘service design mindset’ which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world.
• On top of the salary the successful candidate will receive a generous range of benefits which include: an annual discretionary bonus, non-contributory pension, 28 days holiday, PMI and 4 development days (for learning & development) plus many more.

Candidates must be based in the UK and hold a British/EU Passport or Indefinite Leave to Remain.

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