Team Heathrow Lead

4 months ago

London, United Kingdom Heathrow Full time

It takes a special kind of team work to keep the world’s most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

There’s no place like Heathrow when it comes to the scale of our ambitions. Our vision is to give passengers the best airport service in the world and we work closely with our Team Heathrow Partners to achieve it.

We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactively delivers improvement across Heathrow and for our passengers.

It’s an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you’ll find a team that feels like family, and a place where you belong.

This role will support on all Operational Engagement and collaboration with Ground Handlers and Ground Service Suppliers, to drive improvements and deliver for passengers.
- Support Engagement with our Ground Services partners.
- Create and integrate a customer relationship for cross-business activities focusing on the Ground Handlers.
- Work in partnership with internal colleagues to deliver effective Account Management.
- Lead day-to-day relationships with Ground Handlers.
- Enhance communication and relationships between Heathrow, Ground Handlers and Airlines.
- Ensure Ground Handlers are represented at governance meetings.
- Establish and systemise the GOL and COU assurance framework with airport operations and stakeholders.
- Good knowledge of the aviation industry.
- Engagement focussed with experience managing multiple stakeholders.
- Excellent interpersonal and communication skills (written, oral and presentations) to enable effective communication.

Ideally, you’ll also have:

- Knowledge of Heathrow’s operation.
- Understanding of Ground Handling activities.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

**Our rewards**

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

**Working location**

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

**Sustainable Travel to work**

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities

  • Head of Team Heathrow

    3 months ago

    London, United Kingdom Heathrow Full time

    It takes a special kind of team work to keep the world’s most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport...

  • Heathrow Express Sales and Service Ambassador

    4 months ago

    London, United Kingdom Heathrow Full time

    **Location: Heathrow Airport and Paddington, London** **Contract: Permanent** **Pay: £30793 Plus target-based commission** **Hours: Full-time 40 hours. Shift Based (04:30-00:30)** There’s no place like Heathrow. Join the Heathrow Express operation and you’ll help give our customers the best airport transfer service in the world. Our Sales and...

  • Heathrow Graduate Programme

    3 weeks ago

    London, Greater London, United Kingdom Heathrow Full time

    Job OverviewHeathrow is a dynamic and fast-paced environment where innovation and teamwork come together to deliver exceptional results. As a Commercial Graduate, you will play a key role in shaping the future of our airport.Key ResponsibilitiesDevelop and implement commercial strategies to drive business growth and improve operational efficiency.Collaborate...

  • Heathrow Graduate Programme

    4 weeks ago

    London, Greater London, United Kingdom Heathrow Full time

    Job OverviewHeathrow is a dynamic and fast-paced environment where innovation and teamwork come together to deliver exceptional results. As a Commercial Graduate, you will play a key role in shaping the future of our airport.Key ResponsibilitiesDevelop and implement commercial strategies to drive business growth and improve operational efficiency.Collaborate...

  • Fire Alarm Engineer

    3 weeks ago

    London, Greater London, United Kingdom Pertemps Heathrow Full time

    About the RolePertemps Heathrow is seeking a skilled Fire Alarm Engineer to join our team. As a Fire Alarm Engineer, you will be responsible for troubleshooting, field service, technical support, and maintenance & repair of fire alarm systems.Key ResponsibilitiesServicing of all residential, domestic, and commercial fire alarm systemsSurveying systems and...

  • Fire Alarm Engineer

    3 weeks ago

    London, Greater London, United Kingdom Pertemps Heathrow Full time

    About the RolePertemps Heathrow is seeking a skilled Fire Alarm Engineer to join our team. As a Fire Alarm Engineer, you will be responsible for troubleshooting, field service, technical support, and maintenance & repair of fire alarm systems.Key ResponsibilitiesServicing of all residential, domestic, and commercial fire alarm systemsSurveying systems and...

  • Fire Alarm Engineer

    3 weeks ago

    London, Greater London, United Kingdom Pertemps Heathrow Full time

    About the RolePertemps Heathrow is seeking a skilled Fire Alarm Engineer to join our team. As a Fire Alarm Engineer, you will be responsible for troubleshooting, field service, technical support, and maintenance & repair of fire alarm systems.Key ResponsibilitiesServicing of all residential, domestic, and commercial fire alarm systemsSurveying systems and...

  • Delivery Lead

    3 months ago

    London, United Kingdom Heathrow Full time

    Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues...

  • Fire Alarm Engineer

    3 weeks ago

    City of London, United Kingdom Pertemps Heathrow Full time

    About the RolePertemps Heathrow is seeking a highly skilled Fire Alarm Engineer to join our team. As a Fire Alarm Engineer, you will be responsible for troubleshooting, field service, technical support, and maintenance & repair of fire alarm systems.Key ResponsibilitiesServicing of all residential, domestic, and commercial fire alarm systems.Surveying fire...

  • Fire Alarm Engineer

    3 weeks ago

    City of London, United Kingdom Pertemps Heathrow Full time

    About the RolePertemps Heathrow is seeking a highly skilled Fire Alarm Engineer to join our team. As a Fire Alarm Engineer, you will be responsible for troubleshooting, field service, technical support, and maintenance & repair of fire alarm systems.Key ResponsibilitiesServicing of all residential, domestic, and commercial fire alarm systems.Surveying fire...

  • Landside Operational Lead

    4 months ago

    London, United Kingdom Heathrow Full time

    Heathrow’s vision is simple: to give passengers the best airport service in the world. It’s an ambitious goal, where success depend s on the crucial work o f our Services team. We’re the ones who keep things moving for the millions of passengers who travel with us every year. Together, we create a seamless experience across the whole passenger...

  • Hex Safety

    4 months ago

    London, United Kingdom Heathrow Full time

    There’s no place like Heathrow when it comes to the scale of our ambitions. Taking on a corporate role with Heathrow Express means helping to shape the best airport transfer service in the world. By helping to make the journey to and from the world’s most iconic airport second-to-none, you’ll open the door to a wealth of training and development...

  • Security Compliance/ Assurance Lead

    6 months ago

    London, United Kingdom Heathrow Full time

    Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still - and neither does our Security team. Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job, but it’s a rewarding one. Our Security team brings together compliance,...

  • Workforce Management Lead

    4 months ago

    London, United Kingdom Heathrow Full time

    People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the P eople team, we partner with people across our business to help to make Heathrow a...

  • People Insights Lead

    4 months ago

    London, United Kingdom Heathrow Full time

    People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the P eople team, we partner with people across our business to help to make Heathrow a...

  • Senior Delivery Lead

    3 months ago

    London, United Kingdom Heathrow Full time

    Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues...

  • Process Improvement Lead

    3 months ago

    London, United Kingdom Heathrow Full time

    Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues...

  • Services Lead

    4 months ago

    London, United Kingdom Heathrow Full time

    Heathrow’s vision is simple: to give passengers the best airport service in the world. It’s an ambitious goal, where success depend s on the crucial work o f our Services team. We’re the ones who keep things moving for the millions of passengers who travel with us every year. Together, we create a seamless experience across the whole passenger...

  • Lead Product Strategist

    1 month ago

    London, Greater London, United Kingdom Heathrow Full time

    Position Overview: The Senior Product Manager for Platforms is dedicated to ensuring a consistent, efficient, and enjoyable experience for users through our digital interfaces, while also considering integration with select physical locations when appropriate. This role involves formulating a strategy to guarantee a smooth and favorable digital interaction,...

  • Team Administrator

    4 months ago

    London, United Kingdom Heathrow Full time

    Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still - and neither does our Security team. Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job, but it’s a rewarding one. Our Security team brings together compliance,...