Hex Safety

There’s no place like Heathrow when it comes to the scale of our ambitions. Taking on a corporate role with Heathrow Express means helping to shape the best airport transfer service in the world. By helping to make the journey to and from the world’s most iconic airport second-to-none, you’ll open the door to a wealth of training and development opportunities across the Heathrow business.

We’re passionate about creating journeys that are defined by quality, speed and exceptional, personalised service. You’ll be given real accountability from day one, in a supportive team that always has your back. Your ideas will help Heathrow Express deliver excellent results in the short term and grow for the future, delivering millions more passengers to our airport in ever more sustainable ways.

In this high-profile role, you will utilise your excellent people management and influencing skills to develop and maintain effective relationships across all levels of the HEx organisation, Heathrow, Great Western Railway (GWR) and other key business partners. Responsible for ensuring that Heathrow Express services are operated safely and to contract specification by GWR and other external parties, the post holder will direct on HEx safety and assurance governance and reporting and ensure regulatory compliance with industry bodies as required by our Train Operators License. The key point of contact for external bodies on safety and compliance, you’ll also steer our safety reporting.
- Visible leadership to create and deliver GWR safety, fleet and business resilience assurance strategy on behalf of HEx. This will include providing assurance that business and reputational risks relating to HEx services are being effectively identified and managed.
- Driving a positive safety culture through the effective engagement of colleagues in close call reporting.
- Guiding HEx safety governance and reporting, including to the Heathrow Express Operating Company Board (Safety and Ops Committee) and HAL Safety & Operational Risk Commitee.
- Working with Heathrow Fire, Health & Safety Business Partner and Commercial management teams to meet Occupational Safety and Fire Safety requirements and standards for HEx employees.
- Acting as Crisis Response Lead on-call. Managing relationships with contract partners to ensure business resilience processes and procedures align and minimise impact of safety and operational incidents on the HEx customers and reputation.
- Line management responsibilities.
- Excellent communicator, with proven ability to influence and challenge effectively across all levels of an organisation and in a multi-stakeholder environment.
- Team player; able to stand behind decisions and land key messages with the business.
- Strong, demonstrable problem solving skills. Curious mindset, ability to probe and get to the root of issues.
- Established report writing experience.
- Line management experience, preferably gained in an operational setting.
- Sound analytical skills with the ability to interpret and present data in a meaningful way and experience of using databases to support business processes.

**These skills are beneficial**:

- Heath and Safety or Operations Manager experience in a railway environment. NEBOSH qualification (gained or working towards).

LI-Hybrid #LI-RH1

This is your chance to build a career in an industry-leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award-winning experience.
Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.

We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.

We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.

**Our rewards**

As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.