Landside Operational Lead

4 months ago

London, United Kingdom Heathrow Full time

Heathrow’s vision is simple: to give passengers the best airport service in the world. It’s an ambitious goal, where success depend s on the crucial work o f our Services team. We’re the ones who keep things moving for the millions of passengers who travel with us every year.

Together, we create a seamless experience across the whole passenger journey, from Heathrow’s road and rail network, to our award-winning terminals and VIP offering. First and foremost, it’s about delivering excellent operational performance, every day. For those in Engagement and Solutions Delivery, it’s also looking for new ways to drive improvement and push the boundaries of the service Heathrow can deliver.

You’ll join a team that instinctively knows how to keep things flowing and what makes people tick. It’s about being friendly, focused and helpful - stepping in before you’re even asked. You’ll be working in a rewarding environment, with training and support so you can always be at your best and grow your skills. Most importantly, y ou’ll be given real accountability and a chance to take ownership. This is an opportunity to make your mark on the experiences of countless passengers.

As a Health and Safety conscious individual, you will play a pivotal role in advancing Heathrow’s landside Operations through diverse projects. Serving as a primary point of contact for stakeholders, you will justify changes and collaborate with third parties to highlight important information.

Your responsibilities include daily liaison and support for operational performance. In peak periods or disruptive events, you will assume a key role in incident responses. In essence, you will serve as the central point of contact for all inquiries related to landside operations.
- Maintain and devise office systems including data management, assisting with correspondence, and preparation of reports and presentations.
- Liaise and support operational performance.
- Play an active role in supporting the operational teams during contingency incident response.
- Provide information that meets stakeholder requirements.
- Ensure Heathrow Colleagues, business partners and third-party suppliers work within Heathrow’s Heath, Safety and Fire Regulatory framework.
- Ability to build great relationships with all Stakeholders.
- Evidence of initiating and delivering continuous improvement.
- Demonstrate capability, confidence and resilience in responding to operational demands.

**Ideally, you will have**:

- Ability to use Excel.
- Strong Communication skills.
- Ability to adapt to changes quickly.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

**Our rewards**

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

**Working location**

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

**Sustainable Travel to work**

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities

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