Service & Process Integration Lead

6 months ago

London, United Kingdom Heathrow Full time

Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that po wer our city within a city, driving vital commercial agreements with everyone from retailers to airlines, o r improving th e unique infrastructure that includes everything from 200 buildings to 250 HV su bstations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you ’ll both take pride in and feel passionate about.

As the Major Incident Manager, you will be instrumental in overseeing change implementation, setting clear cut-off points, and establishing seamless connections. Your remit will include driving the declaration of Major Incidents based on their impact and priority and monitoring and assessing incidents. Additionally, you will manage communications, produce incident reports, and ensure agreement from affected suppliers.
- Having responsibility for declaring Major Incidents based on impact and priority and providing the ownership via a technical bridge to manage stakeholders and suppliers in the restoration of service as quickly as possible
- Initiating technical bridge ensuring the relevant suppliers are engaged and have the relevant information to undertake their investigation
- Monitoring and assessing incidents ensuring the impact and urgency is quickly established. Responsibility for initiating and managing investigation to define the next steps.
- Owning and managing Heathrow IT Major Incident and Crisis Management communications within the defined timescales as well as having responsibility for producing the Major Incident Report
- Ensuring an effective interface to all associated processes (Major Incident Reporting, Problem Management including Root Cause Analysis, Knowledge Management, Change Management)
- Proven track record of providing leadership in Major Incident to achieve resolution
- Responsible for the communication plan throughout the Major Incident
- Expertise in delivery of ownership and managing a technical bridge with multiple suppliers
- Demonstrable experience interacting with major stakeholders and dealing with the challenges presented with a high degree of technical expertise
- Ability to lead teams/suppliers to drive activities and resolution within tight SLA timeframes

**Ideally, you'll have**:

- Previous technical role of IT infrastructure involving - network, server, storage
- ITIL Qualification

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

**Our rewards**

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

**Working Location**

Our agile approach offers the opportunity to combine home working with meetings, events and training

  • Smb Account Executive

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Enterprise Customer Success Coach

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Enterprise Customer Success Coach

    7 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Product Support Specialist

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Work as an Expert People Analyst

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    **About Culture Amp**Culture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.

  • Tech Implementation Manager

    1 week ago

    London, United Kingdom Culture Amp Full time

    The Senior Implementation Manager is responsible for ensuring that our customers successfully integrate and utilize Culture Amp’s platform. You will work closely with new and existing customers to guide them through the initial onboarding process through to full implementation and specific account or product-related projects to achieve time-to-value. This...

  • HR Analytics Researcher and Strategist

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform their workplace.We are seeking an HR Analytics Researcher and Strategist to join our team. This role will involve working with clients to design and build people-centric feedback and performance management strategies.

  • Senior Customer Success Coach, Enterprise

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Growth Specialist

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About UsCulture Amp is a pioneering employee experience platform that empowers companies to drive performance management, develop high-performing teams, and create a better world of work.We're a leading innovator in people science, with the most comprehensive employee dataset in the world. Our platform is trusted by 6,500+ companies, including Canva, On,...

  • Customer Success Coach

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Commercial Account Management Director

    2 months ago

    London, Greater London, United Kingdom Culture Amp Full time

    Culture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.We are seeking a high-performing Director, Commercial Account Management to join our team in the EMEA region.This role involves managing Account Managers, leveraging technology, and...

  • Senior Implementation Manager

    1 week ago

    London, United Kingdom Culture Amp Full time

    About the roleThe Senior Implementation Manager is responsible for ensuring that our customers successfully integrate and utilize Culture Amp’s platform. You will work closely with new and existing customers to guide them through the initial onboarding process through to full implementation and specific account or product-related projects to achieve...

  • Senior Implementation Manager

    1 week ago

    London, United Kingdom Culture Amp Full time

    About the role The Senior Implementation Manager is responsible for ensuring that our customers successfully integrate and utilize Culture Amp’s platform. You will work closely with new and existing customers to guide them through the initial onboarding process through to full implementation and specific account or product-related projects to achieve...

  • Cloud and Data Centre Integration Lead

    4 weeks ago

    London, Greater London, United Kingdom Bell Integration Full time

    OverviewBell Integration is seeking an experienced professional to drive delivery excellence in cloud and data centre integration. As a Practice Lead, you will leverage your technical expertise and market knowledge to support the company's revenue and margin targets.You will operate as the technical authority across key stakeholders, guiding and mentoring...

  • Senior Commercial Account Leadership Professional

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About UsCulture Amp is a leading software company that empowers organizations to create a better world of work for all. We believe in diversity, equity, and inclusion, and are committed to making our workplace an inclusive environment.Role OverviewWe are seeking a highly experienced Senior Commercial Account Leadership Professional to lead our Commercial...

  • Director, Commercial Account Management

    4 days ago

    London, United Kingdom Culture Amp Full time

    Help make a better world of work. Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS. Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology,...

  • Director, Commercial Account Management

    1 week ago

    London, United Kingdom Culture Amp Full time

    Help make a better world of work. Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS. Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology,...

  • Director, Commercial Account Management

    1 week ago

    London, United Kingdom Culture Amp Full time

    Help make a better world of work.Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS.Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology, and...

  • Product Marketing Strategist

    4 weeks ago

    London, Greater London, United Kingdom AMP People Full time

    About AMP PeopleWe're a global technology consultancy seeking a skilled Product Marketing Manager to drive lead generation and elevate brand presence through targeted content.You will define and execute go-to-market strategies, ensuring our offerings align with evolving client needs.The ideal candidate will create engaging content across formats, working...

  • Senior Solutions Consultant

    2 months ago

    London, Greater London, United Kingdom Culture Amp Full time

    We are seeking a skilled Solutions Consultant to support our sales teams in the EMEA region. The ideal candidate will have a strong understanding of Performance Management and People Analytics, with experience in the engagement vertical being a plus.The successful candidate will be responsible for:Compellingly describing People Analytics and Performance best...