Senior Implementation Manager

24 hours ago

London, United Kingdom Culture Amp Full time

About the role

The Senior Implementation Manager is responsible for ensuring that our customers successfully integrate and utilize Culture Amp’s platform. You will work closely with new and existing customers to guide them through the initial onboarding process through to full implementation and specific account or product-related projects to achieve time-to-value. This role also partners closely with key internal stakeholders like People Science, Customer Trainer and Customer Success Manager on service needs for customers, ongoing collaboration and support.

This role also acts as a liaison between the customer and the company, gathering feedback to help improve the product and customer experience. A core focus is around fostering customer relationships and delivering exceptional service to help our customers achieve their desired implementation outcomes that help maximize the value they receive via Culture Amp’s platform. Overall, the role leverages a blend of strong technical/platform knowledge, project management expertise, and strong customer service skills to ensure successful implementation experiences and customer satisfaction.

You will:

  • Be responsible for helping customers see ‘meaningful first value’ in the platform through successful delivery of account and product related projects - Oversee and lead the end-to-end implementation process for new and existing customers ensuring projects (Account Setup or Product Launches) are delivered on time within the customer's activation window, within scope, and meet or exceed customer expectations.
  • Configure and customize the platform per customer's specific objectives and requirements - Collaborating with clients to understand, gather and document their specific objectives, requirements and workflows to customize the platform or survey set-up accordingly; Ensuring the customized solution is aligned with the customer's HR systems, business processes and helps them meet their strategic goals.
  • Resolve Customer Issues/Escalations during Implementation - Act as a primary point of contact for clients to address and resolve any issues or challenges that may arise during implementation and resolve them in partnership with relevant stakeholders and cross functional partners in the business while keeping your People Leader informed; Proactively identifying and helping unblock customer barriers to successful implementation
  • Project Management & Delivery - Create project plans that align to customer requirements and Success Plan and manage customer through this plan and timeline to achieve value
  • Represent the Voice of Customer and Continuous improvement - Submit product feedback to inform the Product Team of customer needs and market trends; Gather customer feedback during and post-implementation to identify areas for improvement and influence future cycle launches; Contribute to the continuous learning and development of the team by sharing insights and experiences.
  • Stakeholder Engagement & Communication - Partner with PS, Trainer and Customer Success Manager by sharing regular updates on implementation progress, reaching out for active partnership on service needs within the project plan and ensuring seamless transitions for customer
  • Process Documentation - Documenting the customer’s configurations and decisions at the end of each implementation to ensure efficient handoff/transfer of information to the Customer Success Manager and other IMs the customer may collaborate with in the future.

You have:

  • Proven track record of successfully managing and implementing projects, preferably in a customer facing role
  • Ideally 3 - 5 years' experience of implementing SaaS products with enterprise-sized (1000+ employees) organisations
  • Strong experience with project management, customer success, or a related field
  • Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
  • Problem-solving abilities and a proactive approach to identifying and addressing potential issues
  • Ability to clearly articulate technical topics to a non-technical audience
#J-18808-Ljbffr

  • Senior IT Implementation Manager

    3 weeks ago

    London, Greater London, United Kingdom HCLTech Full time

    Join HCLTech as a Senior IT Implementation ManagerWe are a global technology company, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI. With over 224,000 people across 60 countries, we're always looking for talented individuals to join our team.

  • Senior Implementation Manager

    1 month ago

    London, United Kingdom Wise Full time

    Company Description We’re looking for a Senior Implementation Manager who is passionate about the – money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of clients, helping us surpass our goals and deliver world class payment service...

  • Senior Solutions and Implementation Manager

    1 day ago

    London, United Kingdom CV-Library Full time

    Senior Solutions and Implementation ManagerThe Role: Senior Solutions and Implementation Manager, with a focus on building cross border e-commerce logistics solutions.Plan, design and execute bespoke solutions. Our client are a market leading cross-border logistics integrator, building unique solutions for processing, clearance, linehaul and delivery of...

  • Senior Implementation Manager

    3 days ago

    London, United Kingdom Culture Amp Full time

    About the role The Senior Implementation Manager is responsible for ensuring that our customers successfully integrate and utilize Culture Amp’s platform. You will work closely with new and existing customers to guide them through the initial onboarding process through to full implementation and specific account or product-related projects to achieve...

  • Senior Implementation Manager

    1 month ago

    London, United Kingdom Wise Full time

    Job DescriptionWe are looking for a Senior Implementation/Program Manager to join our team in London and play a crucial role in growing Wise Platform by leading our highest impact client integration projects. You’ll be helping achieve our regional growth targets while working closely with our Solutions Engineering, Product, Compliance, Operational  and...

  • Senior Solutions and Implementation Manager

    4 weeks ago

    London, United Kingdom CV-Library Full time

    The Role: Senior Solutions and Implementation Manager, with a focus on building cross border e-commerce logistics solutions Plan, design and execute bespoke solutions. Our client are a market leading cross-border logistics integrator, building unique solutions for processing, clearance, linehaul and delivery of e-commerce parcels, across the world. They...

  • Senior Solutions and Implementation Manager

    2 weeks ago

    London, United Kingdom Freight Personnel Full time

    The Role: Senior Solutions and Implementation Manager, with a focus on building cross border e-commerce logistics solutions Plan, design and execute bespoke solutions. Our client are a market leading cross-border logistics integrator, building unique solutions for processing, clearance, linehaul and delivery of e-commerce parcels, across the world. They...

  • Senior HRIS Implementation Manager

    2 weeks ago

    London, Greater London, United Kingdom Comtecs Group Full time

    About the OpportunityWe are seeking an experienced Senior HRIS Implementation Manager to lead the implementation of a new Workday system for our global enterprise.This is a unique opportunity to play a key role in shaping the future of our HR operations and making a significant impact on the organization.

  • Senior Technology Implementation Manager

    3 weeks ago

    London, Greater London, United Kingdom La Fosse Full time

    Unlock Your Potential as a Senior Technology Implementation ManagerWe are seeking an experienced Senior Technology Implementation Manager to join our team at La Fosse, a leading real estate organisation. This is a 12-month fixed-term contract opportunity offering a competitive salary of up to £60,000.About the Role:As a Senior Technology Implementation...

  • Strategic Business Development Manager

    3 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    We are seeking a highly skilled Business Manager to join our Product, Tech & Data team.As a Business Manager, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business unit.Main...

  • Senior Solutions and Implementation Manager

    1 week ago

    London, United Kingdom Freight Personnel Full time

    The Role: Senior Solutions and Implementation Manager, with a focus on building cross border e-commerce logistics solutionsPlan, design and execute bespoke solutions.Our client are a market leading cross-border logistics integrator, building unique solutions for processing, clearance, linehaul and delivery of e-commerce parcels, across the world.They are...

  • Strategic Business Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...

  • Senior Implementation Consultant

    6 months ago

    London, United Kingdom Cushon Full time

    Change & Project Management, Business Strategy & Delivery Senior Implementation Consultant - London, United Kingdom- Permanent- Full Time#R-00235253 WeAreCushon This role is in Cushon - Join a fun, forward-thinking, climate-focussed fintech where your skills will contribute to shaping a sustainable future. Our people work differently depending on their...

  • Senior Manager, Implementation

    3 days ago

    London, United Kingdom London Stock Exchange Group Full time

    Senior Manager, Implementation Apply locations London, United Kingdom Time type: Full time Posted on: Posted Yesterday Job requisition id: R0097327 Roles and Responsibilities: Responsible for building virtual cross product implementation teams, their outputs and leading team resources for successful outcomes. Positive relationship skills to collaborate...

  • Senior Business Implementation Manager

    6 days ago

    London, Greater London, United Kingdom Pearson Carter Full time

    As a Senior Business Implementation Manager at Pearson Carter, you will play a crucial role in delivering high-quality business solutions to clients across the UK. The company is seeking an experienced professional with a strong background in Dynamics NAV/D365 Business Central implementation and project management.About the CompanyPearson Carter is a...

  • Senior Project Manager

    1 month ago

    London, Greater London, United Kingdom Veritas Prime Full time

    As a Project Manager at Veritas Prime, you will be responsible for materialising plans into services and products.Nature and ScopePrime Project Managers use their expertise to produce estimates of all phases of project implementation, support or lead budget management, and actively participate in project scoping and planning activities.Key...

  • Senior Finance Manager

    3 weeks ago

    London, Greater London, United Kingdom Hays Senior Finance Full time

    Job OverviewHays Senior Finance is seeking a highly skilled Senior Finance Manager to join their team in Stratford, East London.ResponsibilitiesThe ideal candidate will be responsible for producing budgets, forecasts, management accounts, and interpreting results and reports. They will provide financial advice to budget holders within the fundraising...

  • Project Manager

    4 months ago

    London, United Kingdom Project and Implementation Managers Full time

    Flight Centre Travel Group are actively seeking a dynamic and seasoned project professional to provide leadership and management of global and regional projects across multiple countries within the Corporate pillar of Flight Centre. We are looking at how we standardise and deploy new technologies, processes, and capabilities globally. Our standardisation...

  • Senior Implementation Project Manager

    3 weeks ago

    London, Greater London, United Kingdom State Street Full time

    Job SummaryThe Senior Implementation Project Manager is responsible for managing multiple large-scale implementation projects for State Street's clients. This role requires a strong understanding of the investment management industry and experience working with complex systems. The ideal candidate will have a proven track record of delivering projects on...

  • Senior Implementation Specialist

    4 days ago

    London, United Kingdom MarTrust Full time

    Join Marcura as a Senior Implementation Specialist – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers first and creating innovative...