Process Improvement Lead

6 months ago

London, United Kingdom Heathrow Full time

Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that po wer our city within a city, driving vital commercial agreements with everyone from retailers to airlines, o r improving th e unique infrastructure that includes everything from 200 buildings to 250 HV su bstations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you ’ll both take pride in and feel passionate about.

The Heathrow Solutions function acts on the direction set by the Strategy team, informed by data/insight, to determine, develop, deliver, embed, and measure the best solutions to meet business needs through Process, Technology or Infrastructure. The Solutions team influences the experience of the tens of millions of passengers who pass through the airport every year.

The Process Improvement Lead works across Heathrow’s complex operating environment, both independently and as part of a team, developing, leading, delivering, and measuring the process improvement initiatives set out in the Process Improvement Strategy by the Head of Process & Data Analytics.

The role collaborates with the Process Improvement Managers, Solutions team colleagues and the wider business, using Lean/Six Sigma techniques to understand business process challenges/ inefficiencies, shape and lead the delivery and embedding of process change to unlock sustained improvements and benefits for our passengers, stakeholders, and colleagues alike. Effectively engaging with stakeholders, while embedding, documenting and reporting on the effectiveness of process change and business benefits are key to success.
- End-to-end planning, delivery and embedding of Process Improvement initiatives aligned to Heathrow and functional objectives.
- Creating and maintaining excellent cross-functional relationships with internal/external teams and leaders across the business to promote and help embed the Process Improvement team narrative.
- Represent the voice of the customer and understand the impact on the customer of both the current process and any proposed changes, confirming changes add customer value.
- Recognised as a go-to person for information and/or advice in the context of business process review and continuous improvement.
- Communicating the need for process change and process improvement & Lean/Six Sigma methodologies clearly and simply in a way that engages the audience.
- Using insight and data to inform process/CI initiatives and track, document and report on progress/business benefits, whilst driving data-led decision making.
- Champion a Continuous Improvement culture throughout the business to help colleagues understand the value it can bring, driving & supporting a standardised and consistent approach to projects & documentation, modelling best practice
- Experience of working in and understanding a complex operational environment, with appreciation of its interdependencies.
- Natural ability to collaborate, establish and maintain excellent working relationships.
- Confident communicator with excellent written and oral communication skills, tailoring messaging to the audience.
- Ability to motivate stakeholders to embrace change and drive improvement.
- Previous experience with Process improvement and Mapping using Lean/Six Sigma Methodologies

**Ideally you'll also have**:

- Lean/Six Sigma accreditation to a minimum Green/Yellow Belt standard

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sust

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