Head of Team Heathrow

6 months ago

London, United Kingdom Heathrow Full time

It takes a special kind of team work to keep the world’s most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

There’s no place like Heathrow when it comes to the scale of our ambitions. Our vision is to give passengers the best airport service in the world and we work closely with our Team Heathrow Partners to achieve it.

We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactively delivers improvement across Heathrow and for our passengers.

It’s an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you’ll find a team that feels like family, and a place where you belong.

Reporting to the Team Heathrow Director, the Head of Team Heathrow is responsible for co-creation of the Team Heathrow future strategy.

Groundhandling services are a critical part of the Heathrow ecosystem, ensuring we can deliver our world-leading services. The importance of relationships with customers, operators, and suppliers, indeed all of those companies that make up the airport ecosystem, as we enter into the period of growth post pandemic and beyond is vital. The purpose of this role is not to replace those responsibilities. It is to understand, simplify, codify their focus, create methods to close gaps in the operating model and thereby ensure a detailed and systematic approach to planning, performance, operating, knowledge sharing, engagement and communication.

The Head of Team Heathrow will be responsible for the creation of our future Ground Handling Target Operating Model, including formal consultation and implementation. This target operating model should support our long-term strategy and ambition of growth, Hub of choice and giving the best airport service in the world. Working closely internally and externally with key stakeholders to optimise and secure the ecosystem of the future will be key.
- **Stakeholder Management**: Maintain and cultivate senior management links with Team Heathrow members, working in partnership internally to deliver effective ‘account management’ and Business partnering and where needed, provide point-of-escalation of business-critical issues. Build relationships and credibility with key influencers.
- **Ground Handling**: Lead and develop ground handling services at Heathrow through the design and delivery of a future Target Operating Model, integrate ground handling into all key governance and bring them into the heart of our psyche.
- **Leadership and Communication**: Inspire and communicate effectively across Heathrow, help the business become easier to do business with, creatively and effectively working across a matrix structure in service the business strategy. Build and maintain relationships across a diverse range of groups and interests, with the ability to engage, influence and inspire a range of views and at time conflicting objectives. Lead and coach internal peers and managers to build effective relations.
- **Commercial**: Develop in-depth awareness of Heathrow’s core business proposition and how it relates to and drives value with Team Heathrow Partners. Use this effectively to help the wider business deliver on their objectives, strategy and project through pinpointed influence and creation of advocacy partners.
- **Performance**: Maintain and drive operational and business performance improvement with key Team Heathrow stakeholders, be a supporting and leading voice for Operational Planning and Performance in sharing and ownership of operational performance improvement. Coach internally to ensure performance data is core to our influence, and ability to drive continuous improvement.
- **Safety Leadership**: As part of Operations, support the successful delivery of our FHS KPI’s and ongoing initiatives on Safety Culture
- **Heathrow 2.0 Leadership**: As part of the leadership team, support the successful communication and delivery of Heathrow 2.0, gaining support and buy in from Team Heathrow.
- **Infrastructure Programmes**: support the successful communication and delivery of Heathrow infrastructure programmes through engaging senior management links from Team Heathrow.
- Degree qualification with a relevant postgraduate qualification or equivalent experience
- Proven experience of consultation and negotiation within large operational and infrastructure organisations, preferably regulated
- Proven record of leading

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