Operations Coordinator

3 days ago

Ipswich, United Kingdom Sanctuary Personnel Full time

**Operations Coordinator**

**Location**: Ipswich

**Job Type**: Permanent
**Salary**: £19,000 - £22,000 per annum depending on experience

**About Us**

Sanctuary Personnel is a market-leading health and social care recruitment company. Since our launch in 2006, we have enjoyed tremendous growth as we identify new ways to help local authorities, the NHS, voluntary and private sector employers overcome themost pressing resourcing challenges.

Developing client-centric technology solutions and nurturing entire communities has seen us win an impressive list of awards. By no means an exhaustive list, these include the Lloyds Bank National Business Award for Positive Social Impact, Large Businessof the Year at the Suffolk Business Awards, and 11 national recruitment industry awards.

Employing over 200 people from our Ipswich head office, we are also proud to be one of the region’s most successful businesses and currently feature as 13th in the Suffolk Top 100 companies (Grant Thornton Suffolk Limited 100, 2021).

Of course, our success is very much a shared one. We are savvy enough to know that our people are our greatest asset and that’s why we invest in our staff, so that they feel supported and inspired in their career.

When you join Sanctuary, you will soon realise that we are one big team focused on making a positive impact and have an open culture that values everyone’s contribution.

**About the Role**

The role of the Operations Coordinator is to assist and support the Head of Group Operations with day-to-day operational processes.
- Accurately recording new contract details and any addendums to current contracts in a centralised location as well as saving copies onto Sharepoint for company records.
- Dealing with contract changeovers, working with internal departments such as QA, Billing and Vendor to ensure current worker compliance and rates are in place correctly.
- Reviewing any impact on current business from new contracts and sharing any relevant information with the appropriate Department Heads.
- Drafting new and updated process and policy documentation.
- Sending out Due Diligence checks to Umbrella companies wanting to engage with Sanctuary and then checking and confirming compliance is all in place once they return the checks.
- Carrying out quarterly audits on umbrella company payslips and any queries relating to umbrella company use.
- Liaising with Billing team to help investigate and resolve pay only or credit note queries.
- Looking up contract queries for sales staff, ie agreed rates, transfer clauses, renewal dates.
- Recording any incidents reported across the group onto the central incident log.
- Regularly reviewing and updating the Risk management report to ensure it’s kept up to date and accurate.
- Monitor and respond to any GDPR queries to do with Subject Access requests or any potential data breaches.
- Creating any regular reports required for internal teams or MI requirements.

**About You**
- Strong Excel skills
- Good written communication
- Well organised
- High attention to detail

**Benefits**
- Competitive salary of £19,000 - £22,000 per annum
- Company pension
- 20 days annual leave in addition to UK bank and other public holidays
- Increased holiday entitlement with length of service
- Learning and development opportunities
- Regular staff social events, competitions, treats and prizes
- Fabulous Christmas Party and Annual Awards Ceremony
- Employee well-being support
- Life assurance
- A modern open plan office in the town centre
- Equal Opportunities

We aim to be an equal opportunity employer and are proud to be a Disability Confident Employer.

If you consider yourself to have a disability or require any reasonable adjustment to enable participation in the recruitment process, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughoutthe process. We will not assume or infer that an applicant wishes to disclose their disability in any other way.

Please contact us if you require a copy of the vacancy information in an alternative format.

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