Head of Customer Success

2 weeks ago


Salford, United Kingdom New Wave Solutions Ltd Full time

My client is an exciting, innovative start-up who help businesses all over the UK scale and develop successful sales teams. They have achieved incredible success in their first year and are now looking for a Head of Customer Success to join their growing team on a permanent basis.

**Head of Customer Success - Duties**:

- Collaborate with the Academy Director to enable content that aligns with the customer's sales process, ensuring a customized learning experience for each client.
- Manage the Sales Development Representatives team, providing leadership, guidance, and support to drive their performance and professional growth.
- Act as a primary point of contact for clients, ensuring effective communication, addressing concerns, and maintaining strong relationships throughout the 3-month Academy program.
- Oversee graduate administration tasks, ensuring smooth onboarding and timely documentation.
- Work closely with the Co-Founder and Director to ensure client satisfaction and growth.

**Head of Customer Success - Requirements**:

- Proven experience as a salesperson within the tech and SaaS industry (recruitment / account management / SaaS background or similar)
- Strong team-building skills and experience in scaling processes
- Excellent client-facing abilities with a track record of managing and nurturing client relationships
- Exceptional communication and interpersonal skills
- Ability to gather and analyse information to tailor content to meet specific customer needs
- A passion for sales recruitment and training

In return, my client offers an exiting opportunity to join a dynamic organisation, offering masses of career potential and the opportunity to be a key player in a growing but proven business.

**Job Types**: Full-time, Permanent

**Salary**: £50,000.00-£60,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Salford

Reference ID: Head of Customer Success


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