Customer Service Advisor

3 weeks ago


Salford, United Kingdom Bridge of Hope Full time

** Job Title**:
Customer Service Advisor

**Salary**:
23,000 per annum

**Location**:
Salford

**Hours**:
09:00am - 17:30pm (37.5 hours per week)

1 hour lunch break

**Do you have experience of working within a customer service environment? Are you looking for a role within a fast paced office setting? The Recruitment Co. are currently recruiting for one of our key clients and this could be the perfect opportunity for you**

**Responsibilities**:

- Providing excellent customer service to secondary care providers nationwide
- Proactive account management supporting to Regional Hospital account management team to
- maintain and improve customer experience / satisfaction
- Processing and management of incoming customer orders
- Efficient prompt attention and resolutions sought for inbound enquiries
- Goods receipt processing, liaising with suppliers re identified discrepancies
- Working closely with internal procurement teams to ensure continuity of supply
- Generate and proof check Goods received reports
- Develop and maintain relationships with Hospital procurement teams, provide daily information on
- existing orders
- Quality management activity, dealing with service complaints
- To establish and maintain communication between different departments / depots / companies
- Ensure all relevant SOPs are followed

**The Person**:

- Accurate attention to detail
- Ability to multi-task
- Prioritise and work to deadlines
- Investigatory skills
- Positivity

**Please note that The Recruitment Co. are an equal opportunities employer**

**CPProfessional**

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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