Customer Service Advisor

3 weeks ago


Salford, United Kingdom Favourite People Full time

* Office based role in Salford - onsite parking
- Permanent Mon - Fri shifts between 8am - 5.30pm (1 in 4 Saturdays will apply)
- Salary £21,500 plus excellent benefits / discounts
We are looking to appoint an experienced Customer Service Advisor to join a fantastic team and business during a time of continued growth and success
You will be the first point of contact for all incoming calls and will handle various queries - you will be tasked with resolving the query and assisting with general information or passing through to the relevant person or team. This is not a Sales role Youwill also handle online Customer queries and liaise directly with Suppliers and Customers through online portals to resolve queries
Daily duties will include;
- Responding to queries via online Customer portals
- Processing refunds or sourcing replacement products when items are not available / haven't been delivered
- Handling complaints with care so that the customer feels that their issue has been acknowledged and will be dealt with
- Provide appropriate solutions to issues within agreed parameters, or escalate issues if required
- Log all required information on the call log system and ensure that all the details of the issue are recorded accurately
- Liaise regularly with all contacts throughout the business to ensure that customer accounts are being managed effectively
- Conduct customer surveys when appropriate in order to understand customer perception of service quality and to identify opportunities to improve
- Other ad-hoc duties including the accurate and effective completion of all related Administration work
This role would suit someone from a fast paced Customer focused background / environment - either over the telephone, online or face to face
Immediate interviews available ready for January 2023 start



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