Head of Omnichannel and Customer Delivery
3 weeks ago
Job details
**Job reference**
REQ003176
**Date posted**
26/04/2024
**Application closing date**
26/05/2024
**Location**
eCommerce Hub Salford - M50 1BX
**Salary**
£70,000
**Package**
27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more
**Contractual hours**
35
**Job category/type**
Full time
Head of Omnichannel and Customer Delivery
**Job description**
**Introduction**
The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth. And turning this into a future significant income stream for the charity.
Link to Job Description
**The role**
- Develop and drive the implementation of an eCommerce strategy.- Commission and drive a programme to garner customer insights across all channels.- Collaborate with the Head of Retail Shops to connect Scope’s online and brick and mortar propositions.- Use customer insights to inform the buying and merchandising of new goods. To return significant profit margins for the charity.- Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience.- Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit.**About you**
- You will be an experienced eCommerce leader. And already at a head of level in your current role.- You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.- You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.- We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.**Our values are being pioneering, courageous, connected, open and fair**
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.
Find out more about asking for adjustments at interview.
**How to apply**
**If you want to become a Disability Gamechanger, we'd love to hear from you.**
***
**Scope benefits**
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave in Retail- 27 days plus Bank Holidays in other roles- flexible working (where we can)- company pension- excellent training and career development- strong colleague networks across disability, race and LGBTQ+- discounted gym membership, cycle to work scheme and much more.**Who are we at Scope?**
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
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