Customer Service

3 weeks ago


Salford, United Kingdom Ralph Recruitment Full time

Fantastic opportunity for an Customer Service Exec to join a leading, progressive company in the Salford area.

Our clientprovides an unrivalled to businesses including high profile prestigious clients across the UK, on site health surveillance and occupational health services.

Due to continued success, we are recruiting for a Customer Service Execwith the necessary experience and personality to help deliver an exceptional service.

The opportunity:

- End to end delivery of services to clients, from first enquiry to completion of service delivery and to client satisfaction
- Maintain an accurate and complete record of client’s contacts, opportunities and services delivered, updating IT systems as appropriate
- Assist with the development of networks of professionals to deliver services throughout the UK, maintaining records in IT systems
- Compile and update reports
- To source and provide equipment and consumables as required
- To advise clients of additional services and benefits
- To produce management reports as and when necessary
- Liaise with the wider team of schedulers and client account managers in order to provide an optimised service to the clients

About you:
Skills, Experience and Knowledge
- Computer literate with good knowledge of MS Office (Word, Excel, Outlook Calendar)
- Experience in providing administrative support (2 years minimum)
- Experience in providing excellent customer services (2 years minimum)
- Great communication skills with a confident telephone manner
- Experience in managing client’s services would be advantageous

Competencies
- Ability to build rapport with clients and other professional services
- Ability to work with mínimal supervision
- Good time management skills with ability to work towards tight deadlines
- Ability to remain motivated in a challenging working environment
- Pro-active attitude, able to make decisions and prioritise
- Attention to detail and procedural mind-set
- Problem solver with a positive attitude

**By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.**

**Thank you for working with Ralph Recruitment Please contact Louisa Ellis for further details.**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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