Customer Service Agent
2 months ago
**Customer Service Advisor
- Temp to perm**
**Salary £10.21 an hour**
**Based in Salford Quays (Near Harbour city tram stop)**
**Working hours between 8.30am-5.00pm Monday to Friday (35 hours a week) No weekend work**
**Start date Monday 20th February 2023**
This is not your typical Customer service role, you will have the autonomy and flexibility to take ownership of and deal with a broad range of often complex issues and queries.
Are you looking for a new Customer Service opportunity?
Are you looking for a customer service role with a work/life balance?
Then this is the job for you
Your day to day responsibilities will include:
The Job:
- Making outbound calls following up on enquiries about availability
- Providing a world class customer service over the telephone
- Dealing with queries and complaints
- Working to team and individual targets
- Logging all information accurately on the in-house system
- Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
- Ensuring customer account adjustments are dealt with accurately
- Invoicing and processing payments
- General administration
Hours of work:
Shifts between 8.30am and 5.00pm Monday to Friday (35 hours a week)
Have you got the following experience or skills?
- Previous experience of delivering exceptional customer service
- Ability to sympathise with the customer
- Working in a fast paced environment
- Ideally phone based customer service experience
- Ability to problem solve and take ownership of each customer query
- Excellent communication skills at all levels
- A passion for customer service
- Excellent team player
- Must be computer literate in Word and Excel
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