Recoveries Agent

1 month ago

Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

As a Recoveries Agent you will be responsible for handling both inbound and outbound communication from a UK customer base, providing resolutions and helping customers get back on track with their payments.

**Client Details**

Our client is a well-known Utilities business that values customer centricity in it's servicing and money. They seek new ways to increase customer growth and support every individuals needs. The Recoveries Agent will be working in a brand new state-of-the-artoffice, based in Salford, and joining a interactive team.

**Description**

As a Recoveries Agent you will be:

- Be supporting customers with queries
- You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries
- Provide solutions to collections enquiries such as cash collection, customer correspondence, Direct Debit
- Maximise collections activity
- Problem and query resolution
- Ability to manage and prioritise workload
- Complete additional ad-hoc admin and other day-to-day duties when requested

**Profile**

To be successful, in this role:

- Excellent communication skills that promote great customer conversations
- To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
- Ability to work well under pressure
- Strong IT skills

**Job Offer**

In return, our client can offer:

- Competitive pay rate
- Free on-site-parking
- Great working patterns
- Fantastic work culture

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