Customer Services Team Leader

3 weeks ago


Salford, United Kingdom University of Salford Full time

Opportunity ID

1664

Opportunity Closing Date

18/06/2023, 23:55

Primary Location
- Salford - Peel Park Campus

School or Business Unit
- Directorate of Student Success, Administration & Support

Contract Type
- Part Time Permanent

Salary

£30,619 - £35,308

Opportunity

**So, what will the role involve?**

The Customer Services Team Leader is responsible to the Customer Service Manager for the day-to-day operations of Library Services and its associated functions. The skills and competencies required include exemplary supervisory and team working skills and the ability to work flexibly and effectively with key delivery partners.

**This is a part time permanent position.** The regular shift for this role is Friday - Monday 9am - 5pm, based on campus however, some flexibility may be required in line with service requirements to provide cover for other shifts including evenings throughout the week.

**A bit about the Library Services Team**

The Library Services team provides high-quality learning spaces and excellent frontline** **support to students, aiming to create a sense of belonging at the University. We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to their problems. Our team builds rapport with our service users, cultivating an inclusive Library community where students can be themselves and feel supported. We maintain a high standard in our library spaces and resources, ensuring an excellent experience each time.

The Library is organized into three functional units: Library Services, Content and Business, and Learning and Research Support. Library Services are responsible for the delivery of services including access management, lending, and returning of books and laptops, in person enquiry services, and for the management and development of libraries and learning spaces across the campus.

**What’s in it for you?**
- ** Competitive salary**:

- and excellent pension scheme
- **Generous annual leave**:

- plus the option to buy additional holiday days
- **Flexible working**:

- we support a culture of both flexible and agile working, to help you find the right balance
- **Professional development**:

- a comprehensive package of training and development opportunities to help you achieve your full potential
- ** Our community**- there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
- ** The perks** MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts

Applicants should be aware that although the role will be assigned to a specific department / school within DSSASS in the first instance, we reserve the right to reassign the post to meet the future needs of the University.



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