Team Leader

7 months ago

Salford, United Kingdom BES Group Full time

**The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services.**

We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.

Our Salford Labs are delighted to be recruiting for a Team Leader to support our team of Contract Managers in the BES Testing part of the business.

**What will I be doing?**

As a Team Leader you will lead, motivate and develop the Testing Support Team, to perform and achieve business results in line with company strategy. The team is responsible for quoting new business, planning engineers diaries, invoicing for work completed and dealing with day to day customer service enquiries.

This role will require you to have strong working relationships with the sales team, engineering team and other key stakeholders to ensure full support for all clients.

Some of your responsibilities will include:

- Effectively lead, coach and manage a team of Contract Managers
- Manage the performance and development of the team via agreed measures to ensure delivery against business targets and our customer service proposition
- Ensuring that any new agreed process and procedures are followed to ensure the highest level of customer service
- Build positive working relationships with other customer, sales, engineer and planning teams to support them in their role, providing guidance on customer needs and requirements
- Planning and managing your own workload, adapting to change in volume of demand
- Handle and resolve client complaint cases
- Ensure a culture where Health and Safety is the priority for the team
- Provide day to day leadership to ensure the team is motivated, capable and operating with a customer centric mindset
- Build competence leading to high levels of team self sufficiency
- Manage the performance procedures of the team, with HR support, and ensure a thorough performance management process is in place and enforced
- Ensure the accuracy and timeliness of relevant data capture
- Identify and develop team talent for long-term careers within the organisation
- Monitor and manage the team’s work output against target and drive productivity of each individual and the team
- Lead, train and develop team members, providing ongoing coaching and support to enhance their skills and performance

**What makes BES Group a great place to work?**

We genuinely care. It’s basic, human instinct that runs through every person that works at BES Group. Knowing we always do the best job we can with absolutely no compromise means everything.

If you work for us, you will get the below and, so much more:

- A salary from £33,000 (depending on experience)
- Discretionary annual salary review
- Comprehensive training programme and ongoing training
- Flexible working approach
- 25 days annual leave, plus bank holidays and an extra day off for your birthday
- Shiny new Surface Pro
- Up to 10% pension
- Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
- The support of a superb employee assistance programme
- Electric vehicle salary sacrifice scheme
- Opportunities to attend volunteer days
- Company contribution to charity fundraising you participate in; we want to support charities you are passionate about
- Employee Suggestion programme; because we value input from everyone in the BES Group
- Parking provided at the Salford labs

**What experience do I need?**

We are seeking a highly motivated, customer focused individual to join our leadership team.

You will:

- Have proven leadership and team management experience, with the ability to motivate and inspire a team
- Have experience leading a multi skilled customer facing team
- Be a passionate leader, with a natural flair for engaging, motivating and performance managing a high performing team
- Offer experience reviewing, updating and implementing new processes
- Hold strong numerical and data skills
- Offer advanced Excel and PowerPoint skills
- Offer strong organisational and analytical skills
- Be a highly effective verbal communication skills
- Be flexible, and able to visit other customer and business sites regularly

We want to inspire everyone to see how important safety is and we expect the same from our people. And if you’re on the same page as us about that and you’ve got the right skills, experience and

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