Quality Lead

7 months ago


Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

You will need to be proactive, thorough and unbiased and able to communicate exceptionally well with staff, families, senior management and external stakeholders. This is a pressurised role - time management skills and the ability to prioritise your workload are essential. In return we can offer you a great opportunity to understand Patient Safety, be at the forefront of embedding PSIRF within the organisation, work in a really supportive team and an opportunity to work in a hybrid way (some office/some home working).

Support the Patient Safety Manager and Head of Clinical Governance in the management of the Trust's Patient Safety Incident Response plan (PSIRP) and ensure that the Trust meets statutory and national obligations and to contribute to continued improved service delivery.

Be an expert in learning responses, techniques and practice; embrace and embed new ways of working with the implementation of the Patient Safety Incident Response Framework (PSIRF).

Be able to employ suitable investigation techniques applicable to incidents of concern or complaint.

Undertake formal incident investigations, producing high quality investigation reports and presenting findings to the Patient Safety Oversight Group and other stakeholders such as His Majesty's Coroner.
Undertake Coroner and clinical negligence claim reviews, presenting findings to Inquests or Court if required.

Facilitate After Action Review (AAR) meetings ensuring that staff are supported to have open and transparent discussions about incidents to extract as much learning for the organisation as possible.

Provide expert advice to Trust committees, groups, managers, staff and legal representatives on Patient Safety and Operational quality issues.

Provide expert advice and support to appointed Investigating Officers responsible for patient safety learning responses and serious complaints, drawing on experience.

Attend relevant Trust/External meetings to provide learning points from learning responses and develop Trust practice.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

To view the Trust's Mission, Vision, Values and Goals click here

For further information about this role please see attached the job description and person specification attached.



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