Customer Service Apprentice

2 weeks ago


Ely, United Kingdom Volvo Trucks Full time

Customer Service Apprentice

**Location**:Ely, GB, CB6 3NX**Position Type**:Student**CSR Apprenticeship - Ely**

**Up to £21,000 p.a.**

**Monday to Friday 0900hrs to 1700hrs**
- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**What you will do**
Joining a dealer point where the repair and maintenance of trucks takes place. A CSR apprentice over a two year period, you will be responsible for working towards being the key point of contact for the customer, keeping them updated through each stage of the Volvo service process.
With training you will be responsible for:

- Be a customer contact and point of reference for the Dealerpoint
- Confirm and plan details of planned visits with customers in advance
- Load Workshop schedule to maximise capacity utilisation
- Maintain customer contact information in workshop planner
- Ensure all MOT appointments are planned and communicated to customers and VOSA
- Manage bookings for courtesy cars
- Produce and explain invoice to customer at point of vehicle collection

**Who are you?**
We require you to have Level 4 or above in Math and English/functional skills level 2
- you enjoy working in a fast paced environment
- have attend to detail
- willing to learn, develop and contribute to the role/team
- proactive and adaptable

**What’s in it for you?**
Benefits working with Volvo Group include:

- 25 days holiday + bank holidays
- Company pension
- Healthcare plan with access to dental insurance
- Cycle to work scheme
- Referral bonus scheme
- Many benefits for yourself and family within High St Retailers, travel, gym memberships, Theme park days +++++**Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Sales & Services**Organization**:Volvo Trucks**Travel Required**:No Travel Required**Requisition ID**:8328**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.



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