Customer Service Representative

1 month ago


Ely, Cambridgeshire, United Kingdom ASL Systems Group Full time
Job Description:

We are seeking an experienced Customer Service Representative to join our team at ASL Systems Group. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

The ideal candidate will have a strong background in customer relations, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About the Role:

  • Provide outstanding customer service through various channels, including phone, email, and live chat.
  • Onboard new customers and establish strong relationships through regular communication and feedback.
  • Promote ASL's products and services to existing clients, identifying opportunities for growth and development.

Requirements:

  • A minimum of 1 year experience in customer service or a related field.
  • Strong knowledge of customer relationship management principles and practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.

What We Offer:

  • A competitive salary range of £25,000 - £35,000 per annum, depending on experience.
  • A comprehensive benefits package, including life insurance, BUPA health assessment, and volunteering leave policy.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

Location: This role is based in [location], with regular working hours from Monday to Friday, 8:30am - 5:00pm, with one hour for lunch, unpaid.



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