Operations Manager
2 days ago
At Citron, we're seeking a highly skilled Operations Manager to join our team as a Service Delivery Specialist. In this critical role, you will be responsible for the day-to-day management of our site and/or service area.
About the Role:This is an exceptional opportunity to take charge of operational planning, people management, and quality assurance. As a member of our service management team, you will play a key role in driving growth and retention by delivering high-quality services and experiences to our customers.
Key Responsibilities:- Operational Planning: Work closely with the Operational Router to plan work demand, maximize efficiencies, and ensure quality of service is maintained.
- Ensure all operational and service delivery requirements are fulfilled as per the issued work planner.
- Complete the booking off process where required, debriefs with technicians, and accurate reporting of services carried out for each customer.
- Visit customer sites and complete field quality assurance processes and checks to drive high performance and increase customer satisfaction.
- Deliver excellent customer service through the consistent management of our service offering, including installs, repairs, and removals.
- Manage all people-related activity for the site or area, including employee relations, recruitment, performance, team development, and engagement.
- Drive high performance through effective check-in meetings, performance reviews, and development planning.
- Support on the management and delivery of operational projects or new processes and procedures.
- Complete all project actions or tasks on time and keep the project lead regularly updated.
- In-field people management experience – small to medium size teams.
- Experience in leading an operational/service delivery function.
- Experience in quality management processes.
- Presentation skills – presenting updates to team members or management team.
- Excellent time management, reporting, and analysis skills.
- Ability to analyze operational data to drive performance.
- Full Clean UK Driving Licence.
We offer a competitive salary range of £55,000 - £70,000 per annum, depending on experience, plus benefits.
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