Customer Service Representative

1 month ago


Ely, Cambridgeshire, United Kingdom Sanctuary Group Full time

We are seeking a Customer Service Representative to join our team at Sanctuary Group's Baird Lodge in Ely. This is a part-time role, with approximately 20 hours worked per week.

Job Description

This exciting opportunity will see you working as part of our front of house team, providing exceptional customer service and supporting customers to reach their full potential.

You will be responsible for developing and leading customer involvement activities, promoting activities, and working with customers to access community integration. You will also be required to maintain a clean environment and support customers in their daily lives.

In this rewarding role, you will have the opportunity to develop your skills and experience in customer care, interpersonal skills, and prioritising workloads. You will also have the chance to work towards achieving NVQ2 in Health and Social Care and develop your literacy and numeracy skills to GCSE Grade C English and Maths level.

Required Skills and Qualifications
  • Developing and leading customer involvement activities
  • Good interpersonal and customer care skills
  • Experience with deadlines and prioritising workloads
  • BASIC Microsoft Word and Excel skills
  • NVQ2 in Health and Social Care or willingness to work towards
  • Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Benefits

We offer a competitive salary of £15,000-£18,000 per annum, depending on experience. Other benefits include:

  • At least 25 days paid holiday, rising to 30 days after 5 years
  • A pension scheme
  • Online discounts and rewards
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements
  • Tax efficient savings
  • A wide range of learning and development opportunities


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