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Operations and Customer Services Leader

1 month ago

Ely, Cambridgeshire, United Kingdom Eptura Full time
Job Summary:

Eptura is seeking an experienced Operations and Customer Services Leader to join our team. As a key member of our operations team, you will be responsible for leading our site delivery teams and driving business growth through strategic site delivery and operational excellence.

With a strong focus on customer satisfaction and retention, you will work closely with our sales and customer experience teams to deliver exceptional results. Your expertise in operational planning, quality management, and people management will drive efficiency and excellence throughout the business.

This role requires exceptional leadership skills, with the ability to motivate and develop a high-performing team. You will be responsible for managing day-to-day operations, including scheduling, resource allocation, and performance monitoring.

As a seasoned operations professional, you will have a proven track record of delivering results in a fast-paced environment. The estimated salary for this role is £58,000 - £68,000 per annum, depending on experience.