CRM Administrator

3 weeks ago


City of London, United Kingdom Inchcape Shipping Services Full time

**Who are Inchcape?**

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners andcharterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

**Hours: 9.00am to 5.00pm
Contract type: Permanent
Location: Office/Hybrid**

We have an exciting opportunity for a CRM Administrator working in a matrix structure as a member of the Commercial team. Responsible for supporting our Salesforce platform enabling organisational change towards a data driven Sales team.

**What you'll do**
- Supporting the CRM and Analyst Manager in driving performance of a global, complex, integrated sales team.
- Contribute to building the sales excellence program as the platform for year-on-year revenue growth.

**CRM Administration**
- Subject Matter Expert for Salesforce as the Sales collaboration platform
- Drive adoption of Salesforce as the primary sales tool within Inchcape
- Provide Application-level fault diagnosis and resolution.
- Identify opportunities for Sales Productivity improvements.
- Deliver Salesforce Readiness and create supporting documentation.

**Reporting**
- Support a data driven sales platform to drive a self-service culture.
- Regular reporting as required by the business.

**Collaboration**
- Regular and comprehensive two-way communications across Commercial, Finance, Operations and other Inchcape business groups, ensuring clear messaging and facilitation across communication channels.
- Partner with Commercial colleagues to enhance and strengthen a world class sales culture
- Salesforce best practices and functionality
- Application development
- Commercial activities and customer requirements.
- Customer relationship management.
- Analytical.
- Prioritisation.
- Team collaboration
- ADM/ADX 201 Certified Preferred
- Lightning Experience
- Pardot Experience

**Assertive,** point the way provide solutions and lead by example
**Articulate,**share expertise, knowledge and opinions with passion and precision
**Uncomplicated,** smooth and efficient service

**Personal Characteristics**

Resilience - works well under pressure
Social Poise - strong in front of an audience
Connects quickly and comfortable with new people
Target Driven
Collaborative

**Why Inchcape Shipping Services?
**We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. Werealise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

**_Global Perspective_-** we connect the world and see the bigger picture.
**_The Power of People -_** we rely on the strength of local agent knowledge and relationships.
**_Progress _ -** we adopt new thinking and push for positive change in our industry.

**In return, we will offer you**:

- Salary £30K (DOE)
- Life assurance cover
- Contributory company pension scheme
- Full Employee Assistance Programme including access to care support covering work, family, relationships, money, and health
- Career development and progression opportunities
- Values Award celebration events
- Team building days

Plus, much more

ISSthebiggerpicture

Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in adiverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.


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