CRM Specialist

2 weeks ago

London, United Kingdom Kingfisher Full time

Overview:
We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you

We are looking for a CRM Specialist to join our Marketplace function, to take responsibility for managing and maintaining the Salesforce platform for the Kingfisher Marketplace, used to manage merchant acquisitions and relations across multiple markets.

What's the job?:

- Manage and maintain the Salesforce platform for the organisation, including optimising the platform to meet the needs of our retail banners (e.g. B&Q, Castorama, Brico Depot)
- Create and manage user accounts, import, and export data, configure workflows, create reports and dashboards, and customise the platform to meet Kingfisher's specific needs
- Ensure the security of the Salesforce platform, managing roles, profiles, and permissions to keep data confidential and secure
- Collaborate with retail banners to understand their unique processes and requirements, provide training and support to users and customise the platform to meet their needs
- Moderate Kingfisher's relationship with its Salesforce Partner agency, coordinating with the agency to ensure that any customisations or integrations are implemented smoothly and effectively
- Translate Group and banner Business Development teams’ requirements into additional CRM processes/technical modifications to drive simple and effective merchant lead gen and acquisition processes
- Develop our Community Cloud-backed Merchant Hubs for all banners to deliver seamless experiences for our merchants

What you'll bring:

- Proven experience in a technical CRM/Salesforce Administrator role
- ideally in an established marketplace/the home improvement industry/related fields
- Knowledge of Salesforce configuration, workflows, data management, security, and reporting
- Experience with Salesforce Lightning Products (Sales, Service, and CRM Analytics. Preferably also experienced with Pardot, Media and Community Clouds)
- Strong problem-solving skills and ability to troubleshoot technical issues
- Strong project management skills and ability to manage multiple projects simultaneously
- Excellent communication skills and ability to work collaboratively with other departments and teams
- Salesforce Administrator certifications/super sets and badges (Trailblazer)In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

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