Senior CRM Manager Retention

2 weeks ago


London, United Kingdom Advanced Resource Managers Limited Full time

Senior CRM Manager (Retention) - London OR Portsmouth (Hybrid) - Permanent - £52,000 - £58,500 DOE
ARM are looking for a Retention CRM Manager to join their top Ecommerce client in London or Portsmouth on a permanent, hybrid basis.
Previous experience within CRM management, preferably within a B2B setting would be a distinct advantage, as well as being a creative individual with a flair for writing excellent copy.

**Responsibilities**:

- Key focus on delivering the business's retention goals, including reduced churn, increased revenue per member, and increased NPS.
- Engage and influence senior members of the leadership team.
- Build results-delivering communications journey and strategy.
- Leverage segmentation and analytics to deliver a stellar managed customer contact experience.
- Lead on channel optimisation by looking at new technology and channels available.
- Lead campaign, member reporting, and analysis to drive performance enhancements.
- Rally and drive best practice behaviours around messaging, creative, and tone of voice.
- Deliver on channel mix, performance, reporting, and optimisation.
- Work collaboratively with data and delivery partners to ensure data is correct.
- Ensure communications are sent to customers at the correct time.
- Demonstrate an awareness of how processes impact other departments and the wider business.
- Ensure compliance with the Data Protection policy, protecting all personal and confidential data and information about customers, members, suppliers, and employees.
**Requirements**:

- A strong, proven track record of strategic CRM management.
- Excellent project management skills, with the ability to oversee deployment and performance of campaigns at varying levels of completion.
- A keen creative eye, with the ability to explore and communicate new ideas and concepts to internal stakeholders.
- Good understanding of CRM best practices, with a passion for further development
- Hands on experience building automation and campaigns within a CRM platform.
- Comfortable with segmentation models, reporting suites, and interpreting data.
- Strong IT and interpersonal skills
This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We providetechnical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the worldtoday. We will never send your CV without your permission.


  • CRM Executive

    3 days ago


    London, United Kingdom Currys Full time

    **CRM Executive (Retention & Service)**: **London (Hybrid Working)** Permanent Full Time Grade 3 The CRM Services & Retention Executive role will look at how we drive comms activation across our CRM channels with an emphasis on services and customer & product retention. They’ll work closely with the CRM Manager to deliver highly personalised customer...

  • CRM Manager

    4 weeks ago


    London, United Kingdom Harnham Full time

    **CRM MANAGER** **LONDON** **£40,000-£45,000+BONUS +BENEFITS** **THE COMPANY** This company is one of the leading businesses in the film/media space. They target customers through an app, online and in-store, and have a huge customer base, the largest in the UK for their sector. They are looking for a Senior/CRM Executive who is lookingto take a step...


  • London, United Kingdom Sodexo Full time

    Job Introduction As a Client Retention Manager at Sodexo, you are also a highly sensitive and influential individual, capable of driving positive change in our company's retention philosophy. In this role, you will champion the Clients for Life process and support our growth agenda by identifying opportunities for improvement...

  • Head of Retention

    4 weeks ago


    Greater London, United Kingdom 3Search Full time

    AB30 Posted: 16/06/2023 - £70,000 - £85,000 - Greater London - Permanent We have partnered with one of the UK’s top start-ups who are looking for a Head of Retention to join their team. This is an amazing opportunity to build the retention and customer lifecycle from the ground up and develop CRM into a key revenue driver for the business. The Head of...

  • CRM Manager

    6 days ago


    London, United Kingdom The Portfolio Group Full time

    The Portfolio Group are working exclusively with one of the UKs largest medical organisations, offering expert support, advice and representation to medical professionals. The company has been developing themselves as a brand, offering a full range of supportand representation services to medical professionals across the UK. A British institution who have...

  • CRM Manager

    4 weeks ago


    London, United Kingdom GradBay Full time

    **Company Description** A new sports betting and gaming brand operating in Franco-Africa. They aim to become a leading omni-channel igaming operator in Africa and expand the brand across the continent. **Job Description** As a CRM manager your main focus will be on execution of their retention marketing strategies, building our retention strategy,...

  • Senior Email

    1 week ago


    London, United Kingdom Gleeson Recruitment Group Full time

    Senior Email & CRM Manager Are you the right candidate for this opportunity Make sure to read the full description below.Location: LondonSalary: £60,000 to £65,000Contract: FTC7 to 18 monthsI’m currently partnered with an industry leading travel Brand, in the search for a Senior Email and CRM Manager. This will be reporting in to the Head of Brand...

  • Senior Email

    1 week ago


    London, United Kingdom Gleeson Recruitment Group Full time

    Job DescriptionSenior Email & CRM Manager Location: LondonSalary: £60,000 to £65,000Contract: FTC 7 to 18 monthsI’m currently partnered with an industry leading travel Brand, in the search for a Senior Email and CRM Manager. This will be reporting in to the Head of Brand Marketing, implementing global marketing strategy alongside the wider marketing...

  • CRM Manager

    4 weeks ago


    London, United Kingdom CVUK Full time

    We are currently recruiting for a CRM Manager to join a well-established and fast-growing fashion brands As the CRM Manager you will be responsible for : Driving loyalty and retention, supporting the marketing team in increasing the customer database and opt in rates. Optimising the CRM, ESP and campaign platforms Deliver relevant communication and user...

  • CRM Manager

    6 days ago


    London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **CRM MANAGER** **NORTH LONDON** **£50,000- £55,000 +BONUS +BENEFITS** **THE COMPANY** This business is a leading hospitality company owning over 8 brands and working across the UK market. They offer a high-quality, convenient service open to all. They are a very customer-centric business therefore this role has the ability to add a lot ofvalue to the...

  • Senior CRM Manager

    4 weeks ago


    London, United Kingdom SoftConstruct Full time

    VBET is an international sports betting and gaming brand present in over 120 countries all over the world and powered in-house by Betconstruct. In order to continue driving growth in the UK market, we are seeking a highly skilled and experienced CRM Manager to take charge of our UK CRM program. The ideal candidate will have a proven track record in driving...

  • CRM Executive

    23 hours ago


    London, United Kingdom Montresorlegal Full time

    We are working with a leading international Law firm who are seeking a Global CRM Executive to join their BD & Communications department, this candidate will need to have at least 2 years in a CRM/digital role with experience in using the software InterAction. This is a project based support role and the CRM Executive will be supporting the change over of...

  • CRM Manager

    1 week ago


    London, United Kingdom Propel Full time

    Propel is currently collaborating with a well known and loved B2C consumer scaleup on the hunt for a CRM Manager to join their team. It's a great time to join the business, that in the past few years they have grown to over 100 people and secured over $60m in funding. With a customer base exceeding 150,000 and recent international expansion, this company is...

  • CRM Manager

    1 week ago


    London, United Kingdom Propel Full time

    Job DescriptionPropel is currently collaborating with a well known and loved B2C consumer scaleup on the hunt for a CRM Manager to join their team. It's a great time to join the business, that in the past few years they have grown to over 100 people and secured over $60m in funding. With a customer base exceeding 150,000 and recent international expansion,...

  • CRM Manager

    11 hours ago


    London, United Kingdom Propel Full time

    Job Description Propel is currently collaborating with a well known and loved B2C consumer scaleup on the hunt for a CRM Manager to join their team. It's a great time to join the business, that in the past few years they have grown to over 100 people and secured over $60m in funding. With a customer base exceeding 150,000 and recent international...

  • CRM Manager

    20 hours ago


    London, United Kingdom Propel Full time

    Propel is currently collaborating with a well known and loved B2C consumer scaleup on the hunt for a CRM Manager to join their team. It's a great time to join the business, that in the past few years they have grown to over 100 people and secured over $60m in funding. With a customer base exceeding 150,000 and recent international expansion, this company is...


  • London, United Kingdom Ralph Lauren Full time

    Position Overview The Senior CX Associate, EMEA CIX is responsible for the development, optimization and roll-out of strategic, cross-channel Lifecycle programs and Retention initiatives driving customer engagement, loyalty, and lifetime value. Working alongside the Senior CX Manager, Data Analysts, Customer Insights and CRM Agency, this role will drive...


  • London, United Kingdom Who Can Fix My Car Full time

    We are the UK's leading online marketplace for linking garages to customers. WhoCanFixMyCar.com aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. The role of Retentions Manager is key to building and maintaining relationships with our clients and prioritising client...

  • CRM Manager

    7 days ago


    London, United Kingdom Arena Racing Company Full time

    Are you a senior CRM executive looking at the next step in your career? Or are you currently in a CRM manager role and looking for a new challenge in an exciting and fast paced industry? Arena Racing Company is looking to recruit a Group CRM Manager to oversee and manage group CRM activity, ensuring the maximizing of sales and marketing campaigns and the...

  • Senior CRM Executive

    4 weeks ago


    North London, United Kingdom Betway Group Full time

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...