Senior Retention Manager
3 weeks ago
We are the UK's leading online marketplace for linking garages to customers. WhoCanFixMyCar.com aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners.
The role of Retentions Manager is key to building and maintaining relationships with our clients and prioritising client retention whilst identifying areas for opportunity and improvement. Ensuring client appointments are booked (2-4 appointment per day) with the Senior Account Manager so critical discussions about current/future engagement can take place
Identify process improvements and feedback to line manager for discussion/implementation
Strong interpersonal and relationship building skills to maintain and create effective relationships
Strong time management skills
Automotive experience
Fully remote/flexible working
~ Holidays: 25 days per annum
~ Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)
~ Pension: 5.Private Medical Insurance (Single cover, 70% Company funded)
~ Life Assurance (x4 basis salary)
~ Flu vaccinations allowance
~ Home-based allowance
~ Eye test allowance
~ Employee Assistance Programme
~
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