CRM Communication Operations Specialist

3 weeks ago


London, United Kingdom Expedia Group Full time

CRM Communication Operations Specialist

As CRM Communication Operations Specialist you will act as an SME for audience and data operations, platform best practices and advise on improving campaign effectiveness.

What you’ll do: 

  • Extract data from multiple data sources independently and combine into the required datasets for model building or analytics.
  • Support, monitor and troubleshoot manual and automated campaigns with data activities in case of failures, and notify stakeholders of relevant outcomes, fluctuations, and plans 
  • Support the implementation of complex personalized campaigns by enabling, automating, & scaling personalization data across channels in our messaging platform
  • Work with business owners to analyze audience requirements and translate into technical/ functional specifications for tooling
  • Define audience process improvements and enable campaign automation to increase campaign efficiency 
  • Support any complex and bespoke audience creation which are beyond the capabilities of existing marketing tooling using analytical techniques
  • Support any bespoke requests for supplementary data pulls and basic analytics

Who you are:   

  • 1-2 years of experience with omni-channel marketing campaign management systems (e.g. Adobe Campaign, Salesforce Marketing Cloud, Responsys)
  • Understands the need to collaborate with subject matter experts and stakeholders early in the process in order to clarify the business question, enhance the feature selection process, select an output that is relevant to stakeholders.
  • Intermediate level in the foundations of data segmentation, counts, data quality and attribution
  • Strong SQL skills; demonstrated experience of being able to work with big data, automate scripts and a willingness to learn new languages required for the task.
  • Basic knowledge of data migration and ETL’s to be able to discuss data migration issues with engineers, especially identifying when an ETL is not performing as expected
  • Technical skill with a proven track record to quickly learn new skills and assimilate new technologies
  • Experience in building complex marketing automation campaigns in Salesforce Marketing Cloud (or similar) preferred
  • Demonstrated aptitude to problem solve and troubleshoot complex technical issues effectively
  • Ability to work at a fast pace while handling competing priorities.
  • Highly collaborative and operate with integrity, confidence, and compassion.
  • Understand CAN-SPAM/CASL/GDPR requirements and inbox deliverability standards
  • Basic experience using HTML to build and personalize marketing communications



  • London, United Kingdom Expedia Group Full time

    Senior CRM Communication Operations SpecialistAs Senior CRM Audience Operations Specialist you will act as an SME for audience and data operations, platform best practices and advise on improving campaign effectiveness.What you’ll do: Support, monitor and troubleshoot manual and automated campaigns with data activities in case of failures, and notify...

  • CRM Specialist

    4 weeks ago


    London, United Kingdom ActionAidUK Full time

    **CRM Specialist** **London (Hybrid)** **Salary: £39,210 - £40,336** **Tenure: 12 month fixed term contract** **ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. ** As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43...

  • CRM Specialist

    4 weeks ago


    London, United Kingdom Kingfisher Full time

    Overview: We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest...


  • London, United Kingdom Handle Recruitment Ltd Full time

    **Sector**: marketing & communications - **Type**: hybrid - **Contact**: Stephanie Leetch - **Duration**: 12 months - **Expiry Date**: 20 August 2023 - **Job Ref**: BBBH107509 A global technology company and industry leader within the travel sector are looking for a CRM Specialist to join their North London office on a 12 month contract. Working within...

  • CRM Specialist

    7 days ago


    London, United Kingdom Kingfisher Full time

    Overview: We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest...

  • CRM Executive

    4 hours ago


    London, United Kingdom Montresorlegal Full time

    We are working with a leading international Law firm who are seeking a Global CRM Executive to join their BD & Communications department, this candidate will need to have at least 2 years in a CRM/digital role with experience in using the software InterAction. This is a project based support role and the CRM Executive will be supporting the change over of...


  • London, United Kingdom Ambition Full time

    Consultant – Legal BD, Marketing & Communications Are you ready to take your career to the next level in the dynamic world of sponsorships? Our prestigious firm's Sponsorships team is seeking a talented individual to join us as a Senior Specialist. Based in our London office, you will play a key role in shaping our firm's participation in these events,...

  • CRM Data Specialist

    6 days ago


    London, United Kingdom Amref Health Africa Full time

    Amref Health Africa UK seeks to fill the position of a CRM specialist to implement and oversee the migration from the current CRM, Raisers Edge, to Microsoft Dynamics and will ensure that the new CRM runs smoothly with mínimal disruption to core business.This is a critical role managing and implementing the migration in collaboration with the UK Senior...

  • CRM Specialist

    2 weeks ago


    London, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an articulate Travel Wellness and Spa Travel Specialist to join a highly successful travel company due to remarkable growth in health retreats overseas. This dynamic and forward thinking travel company offers a range of travel types across the globe for spa and wellness lovers. This exciting opportunity is ideal for a travel sales...

  • Global CRM Executive

    4 hours ago


    London, United Kingdom Montresorlegal Full time

    1 week ago Be among the first 25 applicants We are working with a leading international Law firm who are seeking a Global CRM Executive to join their BD & Communications department, this candidate will need to have at least 2 years in a CRM/digital role with experience in using the software InterAction. This is a project based support role and the CRM...


  • London, United Kingdom Eurostar International Full time

    At Eurostar, we're not just in the business of transportation; we're in the business of crafting unforgettable journeys. As a CRM Campaign Specialist, you will play a pivotal role in our CRM & Loyalty team, where our mission is to retain customers, ignite their engagement, and drive revenue growth. By curating personalized loyalty, B2B and B2C...

  • Senior CRM Manager

    1 week ago


    London, United Kingdom Betway Group Full time

    On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you...

  • CRM Executive

    5 days ago


    London, United Kingdom EMR Full time

    A specialist design agency with a high-end client base is seeking a CRM Executive to help with the design and implementation of its CRM strategy. The business is trying to optimise it's client engagement. **Responsibilities**: - Building effective target audiences and segments for every message to improve engagement performance. - Provide regular campaign...


  • London, United Kingdom Crm Students Limited Full time

    Ref: 4217 Date Posted: Monday 06 May 2024 Join Our Team at CRM Students: Sales and Marketing Assistant At CRM Students, we believe in providing more than just a place to stay – we create vibrant communities where students from all corners of the globe can thrive. As a luxury student accommodation provider, we are dedicated to ensuring that our...

  • Director of CRM

    7 days ago


    London, United Kingdom Harnham Full time

    **DIRECTOR OF CRM** **LONDON** **£90,000-£110,000+BONUS +BENEFITS** **THE COMPANY** This company is one of the leading sports nutritional businesses, that operate on a global scale distributing to the UK, US, and various EU countries. Their customer base is huge and caters for full-time professional athletes to the average gym goer. Youwill report...


  • London, United Kingdom Expedia Group Full time

    **Data Solutions Manager** for CRM** Expedia Group is looking for extraordinary talent to join the Customer Engagement Marketing Team to dive deep in the data needs, solutions, and outcomes for all things CRM and outbound. Everything we do is powered by data, from who we send to, when we send it and what is sent. Getting the data right is a critical part to...

  • CRM Manager

    4 weeks ago


    London, United Kingdom Treatwell Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. CRM Manager As a CRM Manager at Treatwell, you will spearhead the building, execution and automation of CRM journeys to effectively tell the Treatwell story and showcase our expertise. Utilising CRM platforms and customer data platforms, you will craft...

  • Senior CRM Executive

    2 weeks ago


    London, United Kingdom Deliveroo Full time

    About the teamThis position will be part of the central CRM team, composed of 10+ specialists in CRM, dedicated to executing campaigns for local markets as well as spearheading global strategic initiatives. The team collectively strives to expand our subscriber base and enhance engagement metrics, with a primary focus on retaining Deliveroo customers....

  • Senior CRM Executive

    4 weeks ago


    London, United Kingdom DELIVEROO Full time

    About the team This position will be part of the central CRM team, composed of 10+ specialists in CRM, dedicated to executing campaigns for local markets as well as spearheading global strategic initiatives. The team collectively strives to expand our subscriber base and enhance engagement metrics, with a primary focus on retaining Deliveroo customers....


  • London, United Kingdom Crm Students Limited Full time

    Ref: 4217 Date Posted: Monday 06 May 2024 Join Our Team at CRM Students: Sales and Marketing Assistant At CRM Students, we believe in providing more than just a place to stay – we create vibrant communities where students from all corners of the globe can thrive. As a luxury student accommodation provider, we are dedicated to ensuring that our residents...