Senior CRM Solution Specialist

4 weeks ago

London, United Kingdom Expedia Group Full time

**Data Solutions Manager** for CRM**

Expedia Group is looking for extraordinary talent to join the Customer Engagement Marketing Team to dive deep in the data needs, solutions, and outcomes for all things CRM and outbound. Everything we do is powered by data, from who we send to, when we send it and what is sent. Getting the data right is a critical part to our operation. If you like connecting with data experts from scientist, engineers, and marketers daily and turning data into powerful personalization, this is the role for you.

**What **you’ll** do**:

- Participate in discovery sessions with project teams to understand data requirements needed to support solution implementations.
- Work with marketing mangers to document all data needs required for a campaign, program, or communication.
- For our transition to a new platform, you would work daily with the transition lead to ensure all data elements for audience, content and measurement are accounted for.
- For transition to a new platform, spend time in the platform assisting engineers or marketers in creating new content and audiences.
- For transition to a new platform, helping in the QA of all assets from the build to launch to the monitoring period.
- Consult with data and performance on data requirements to measure the performance on the communication from CRM metrics to revenue metrics.
- Work with data scientist that are creating new models to gather data elements need to execute and connect the model to the right parts of the platform.

**Who you are**:
You’ll fit this role if you have:

- 5+ years’ experience working with CRM data
- Experience with structuring customer and business problems and solutions to address, determining tangible actions and driving forward the execution of initiatives to solve problems
- General knowledge of CRM tools like SFMC or similar: audience selection and segmentation, template design, dynamic content, customer journeys, metrics and tracking. Knowing specific software is not important. Knowing the process is what we are looking for.
- The ability to speak with both technical people like software engineers and non-technical people like marketing managers, and the ability to bridge the gap and "translate" between the two groups.
- Ability to work in a very dynamic environment and keep track of constantly changing requirements, data sources, and intersecting projects.
- Proficiency with productivity software such as Excel, PowerPoint, Confluence, and Jira.
- Proficiency with SQL is a nice to have, or willing to learn
- Experience with data security (including PCI, PII data), as well as CCPA and GDPR privacy laws and regulations
- Intimate knowledge on how data is used to power outbound communications in B2C
- Technical experience in cloud and big data technologies
- Self-starter who enjoys taking on challenging problems and operationalizing solutions
- Previous success building strong partnerships and relationships with clients/stakeholders in a wide range of roles and levels, across the institution
- Strong commercial acumen and the ability to simplify and communicate complex concepts concisely and clearly
- Strong relationship and facilitation skills both within diverse engineering and global cross-functional organizations

**Why join us**:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  • Dynamics CRM Solutions Architect

    4 weeks ago

    London, United Kingdom REED Full time

    Dynamics CRM Solutions Architect Solutions Architect/ Senior Solutions Architect/ Microsoft Dynamics 365/ Microsoft Dynamics CRM/ Direct Vision Standards Portal/ Azure/ Website Technology Solutions/ API Manager/ Active Directory/Functions/ Storage/ Service Bus/ PCI Payment Solutions/ SFIA 6 Month Initial Contract - Extensions Likely London/Hybrid Working...

  • Dynamics CRM Solutions Architect

    1 day ago

    London, United Kingdom REED Full time

    Dynamics CRM Solutions Architect Solutions Architect/ Senior Solutions Architect/ Microsoft Dynamics 365/ Microsoft Dynamics CRM/ Direct Vision Standards Portal/ Azure/ Website Technology Solutions/ API Manager/ Active Directory/Functions/ Storage/ Service Bus/ PCI Payment Solutions/ SFIA 6 Month Initial Contract - Extensions Likely London/Hybrid Working...

  • Senior CRM Specialist

    1 week ago

    London, United Kingdom On Full time

    Senior Specialist - Digital Merchandising and Trading The world's fastest growing sportswear brand is looking for a Senior Specialist - Digital Merchandising and Trading who will implement digital trading strategy and be responsible for all in-season activities for On for the EMEA region. Being part of our On site Merchandising Team, you will be...

  • Senior CRM Specialist

    7 days ago

    LONDON, United Kingdom FARFETCH Full time

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Senior CRM Specialist

    1 day ago

    LONDON, United Kingdom FARFETCH Full time

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • CRM Specialist

    2 weeks ago

    London, United Kingdom YOOX NET-A-PORTER GROUP Full time

    CRM Specialist Net-a-Porter / Mr Porter YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division...

  • CRM Specialist

    1 day ago

    London, United Kingdom YOOX NET-A-PORTER GROUP Full time

    CRM Specialist Net-a-Porter / Mr Porter YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division...

  • Junior CRM Specialist

    1 month ago

    London, United Kingdom FARFETCH Full time

    Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers. We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do...

  • Senior CRM Specialist

    2 weeks ago

    London, United Kingdom Farfetch Full time

    THE ROLE We are looking for an outstanding CRM Senior Specialist to focus on developing CRM communications at Farfetch – planning and executing best-in-class acquisition and retention programs, driving engagement, and delivering against commercial objectives. Specifically this role will be responsible for the CRM daily/weekly calendar, and the...

  • CRM Specialist

    1 month ago

    London, United Kingdom Australasian Recruitment Company Full time

    **CRM SPECIALIST** *** **CRM SPECIALIST ROLE**: - Being responsible for creating engagement campaigns for the UK customer lifecycle, including automated comms, promotions, and seasonal campaigns - Creating detailed customer journey flows with actionable trigger points to drive conversion and engagement - Overseeing the seasonal calendar for engagement...

  • Senior CRM Specialist

    7 days ago

    London, United Kingdom Farfetch Full time

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We...

  • Senior CRM Specialist

    5 days ago

    London, United Kingdom Farfetch Full time

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We...

  • Senior CRM Specialist

    1 day ago

    London, United Kingdom Farfetch Full time

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We...

  • Senior CRM Specialist

    4 weeks ago

    London, United Kingdom Ambition Full time

    Consultant – Legal BD, Marketing & Communications Are you ready to take your career to the next level in the dynamic world of sponsorships? Our prestigious firm's Sponsorships team is seeking a talented individual to join us as a Senior Specialist. Based in our London office, you will play a key role in shaping our firm's participation in these events,...

  • Senior CRM Specialist

    6 days ago

    London, United Kingdom Ambition Full time

    Consultant – Legal BD, Marketing & Communications Are you ready to take your career to the next level in the dynamic world of sponsorships? Our prestigious firm's Sponsorships team is seeking a talented individual to join us as a Senior Specialist. Based in our London office, you will play a key role in shaping our firm's participation in these events,...

  • Senior CRM Specialist

    1 day ago

    London, United Kingdom Ambition Full time

    Consultant – Legal BD, Marketing & Communications Are you ready to take your career to the next level in the dynamic world of sponsorships? Our prestigious firm's Sponsorships team is seeking a talented individual to join us as a Senior Specialist. Based in our London office, you will play a key role in shaping our firm's participation in these events,...

  • Senior CRM Specialist

    24 hours ago

    London, United Kingdom Ambition Full time

    Consultant – Legal BD, Marketing & Communications Are you ready to take your career to the next level in the dynamic world of sponsorships? Our prestigious firm's Sponsorships team is seeking a talented individual to join us as a Senior Specialist. Based in our London office, you will play a key role in shaping our firm's participation in these events,...

  • Senior CRM Specialist

    2 weeks ago

    London, Greater London, United Kingdom FARFETCH Full time

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Senior CRM Specialist

    1 day ago

    London, Greater London, United Kingdom FARFETCH Full time

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Senior CRM Communication Operations Specialist

    1 week ago

    London, United Kingdom Expedia, Inc. Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. Senior CRM Communication Operations Specialist As Senior...