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CRM Systems Administrator

1 month ago

London, United Kingdom JPMorgan Chase & Co. Full time

JPMorgan Chase & Co. has expanded its consumer business and we have launched a new digital retail bank in the UK. We are offering consumers a completely new banking experience. Under the Chase brand, the bank provides products and features tailored to meet the needs of customers in the UK, made available via an innovative mobile app.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in a true agile environment who want to be a part of something new, built from the ground up as a green-field with zero legacy initiative within a global, diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a direct impact to our customers as our business expands around the world.

CRM Systems Administrator - Chase UK

Job Description:

  • Setup, customize and develop Salesforce.com and related app implementations, drawing on your relevant past experience and understanding of best practices surrounding CRM, lead flow management, Custom Objects, Relational Data and Salesforce.com
  • Ensure that the configuration of local Salesforce.com installations and associated systems are implemented according to user requirements needs and best practices
  • Ensure that CRM installations run as intelligently and efficiently as possible through continuous improvement and management
  • Perform bulk import operations into Salesforce.com
  • Work in an agile environment with a team of developers, product owners and testers
  • Administration and support of Salesforce
  • Logging and managing identified problems through to resolution
  • Deployment and release management using CI/CD
  • Supporting the Salesforce integration with other applications

Requirements

  • Salesforce administration and configuration experience
  • Understanding of declarative automation features within the platform
  • Certified Salesforce Admin (ADM201) and Platform Developer 1 (App builder)
  • A good knowledge of SSO
  • Experience and knowledge of different authentication and authorization protocols
  • Experience and knowledge of Salesforce security and sharing features -Shield Encryption, BYOK, General Sharing
  • Experience and understanding of Salesforce APIs
  • Experience in sandbox and environment management
  • Experience around data loading, and data management
  • Willing to learn newer features within the platform, through Trailhead and Salesforce certifications
  • Deployment and release management using CI/CD- preferably VS
  • Strong understanding and experience in Certificate Management

Soft Skills

  • Ability to plan ahead
  • Ability to communicate efficiently and clearly
  • Willingness to be pro-active (ex, looking for system improvements or bugs)
  • Willingness to take ownership of work

#ICBCareer #ChaseUK

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