CRM Administrator

2 weeks ago

London, United Kingdom Exponential-e Full time

CRM Administrator

**Salary**: £25,000 - £30,000 plus company benefits

Location: London w/ Hybrid Working

Hours: Mon - Fri, 09:00AM - 17:30PM

Exponential-e is a leading provider of end-to-end IT Solutions. We have our own carrier-grade network, with a host of overlay services including Cloud, Managed IT, Cyber Security and Unified Communications. We have a track-record of delivering world-classsolutions into both the Enterprise market and Public Sector.

Your new role

Exponential-e Group are looking for a tech savvy individual to support in managing the administrative function of our CRM Salesforce. You’ll play a key role in the maintenance of the system and be a go to in terms of training, supporting tickets and designingsolutions with the user in mind.

This opportunity is perfect for an individual keen to gain exposure to hands on coding and have the choice to become certified in the most globally recognised client relationship management system to date.

Some of your responsibilities include:

- Supporting in all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboardsand reports
- Understanding of basic triggers/Apex code knowledge
- Sandbox environment management
- DevOps/release management experience
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

What you’ll need to succeed

Knowledge and experience required:

- Strong IT literacy skills, ideally previous experience working with CRM or similar multi tool system
- Demonstrated knowledge or experience in technology
- Bachelor’s/postgraduate degree, or professional qualification
- A proactive attitude to platform enhancements
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions

Why Exponential-e?

Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us:

- Hybrid Working Scheme
- Working at the forefront of technology
- Purchase up to five extra days of annual leave
- Every employee gets their birthday day off work
- Clear progression paths/Progression path to being Salesforce Certified Administrator
- Autonomy and freedom to manage your own time and workload
- Culture quarterly and annual awards (Director awards, Pride awards)
- Top sellers are treated to an all-expenses paid trip to an exotic location
- Learn and work with some of the most talented engineers in the industry
- Working in a fast paced, collaborative and enjoyable environment delivering a world-class service
- Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials)
- A dedicated Learning and Development team including access to a range of technical training and courses (LinkedIn Learning)
- Comprehensive benefits (25 days holiday, free fruit, free Barista coffee, season ticket loans, local gym discount, Vitality health cover)

About Exponential-e

From launching the world’s first Virtual private LAN in 2006 on our privately-owned 100GigE secure and super-fast Network to our recent work integrating SD-WAN and SD-DC, Exponential-e’s commitment to innovation has resulted in us being recognised as a world-classIT Service provider, one of the fastest-growing private companies in the UK, and have 8 ISO accreditations to our name.

We have built an extensive solutions portfolio, which enables the creation of services tailored specifically to our customers’ operational needs - whether that be for Private and Public Cloud, Data Centre, Unified Communications, Cyber Security or ManagedIT Services.

What we deliver is Peace of Mind-as-a-Service. The customer is at the heart of everything we do. That’s why we are trusted by more than 3,000 customers, boast a 96% customer reference-ability, and have an industry-leading Net Promoter Score.

This is an exciting opportunity for you to join our rapidly growing organisation. We take PRIDE in our culture and team spirit, driven by our employees that want to learn, achieve and build a successful career path.

What you need to do now

We are a company that hire for attitude, ambition and train for skills. So even if you don’t tick _all_ of the boxes but want to be part of Exponential-e then please still apply.

We will be in touch as soon as possible to discuss this opportunity, or other relevant positions we may have.

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