CRM Administrator
2 weeks ago
**Vacancy No**
- VN1313
**Employee Type**
- Permanent
**Employment Type**
- Full-Time
**Location City**
- London
**Location Country Vacancy**
- UK
**Description**
- About Hyve
We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.
Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.
Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.
LifeAtHyve
At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.
We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.
Our hybrid working model ensures we respect our peoples’ work/life balance.
Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.
**Key Responsibilities**
- Responsible for 1st/2nd line support and working with 3rd party vendors.
Monitors help desk queues to deliver internal customer satisfaction.
Work with Sales Directors and their teams on CRM Sales pipeline queries/guidance/training
Carry out UAT testing on code drops into the CRM for known functionality improvements and maintenance requirements.
Help plan carry out UAT testing on all changes to CRM integrations.
Aid in 1st/2nd line troubleshooting of integrations into the CRM, end to end
Manage ETL (Extract/Transform/Load) requests in/out of the CRM.
Configuring the CRM with updates involved in an Event lifecycle (cloning events/processes/product updates for new event editions)
Help and improve data governance of the CRM and associated systems.
Provide on-site support at events for the Event Operation and Sales teams.
Ability to communicate effectively with senior management.
**Skills Required**:
- Skills - Essential
Dynamics 365 CRM Experience
Excellent communication skills
Strong presentation and interpersonal skills
Global mindset, able to operate within a team of internationals
Analytical
Outstanding Attention to detail
Ability to meet deadlines
Ability to present ideas in user-friendly language Ability to prioritise and execute tasks in a high-pressure environment with international exposure
Understanding of typical sales pipelines/funnels deployed on CRM technologies
Experience & Knowledge - Desirable
Familiarity with integration platforms (e.g. Zapier, Power Automate)
SQL knowledge is a plus
Development knowledge of D365 Power App and Flows
Knowledge of Hubspot
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