Veeva CRM Admin Support

1 month ago

London, United Kingdom Room At The Top Recruitment Full time

Our global pharmaceutical client based in Moorgate, London is recruiting a CRM Admin Support to join their busy team and assist with a special project. The role is a full-time temporary contract role initially signed off for 6 months with a possible extension,offering hybrid working with a minimum of 2 days per week onsite. The hourly rate on offer for this assignment is £16.00 - £25.00 per hour depending on experience, plus 25 days holiday pro rata.

Reporting to the DOS Team Manager, you will be supporting the transition from the UK instance of Veeva to the Global environment to ensure we maximise the use of Veeva CRM enabling a more customer centric approach and a 360 view of the customer. Responsiblefor the day to day Veeva CRM maintenance to include: database updates, helpdesk support, process requests and other administrative requirements generated from the system.

**CRM Key Activities**:

- Supporting the transition from the UK instance of Veeva to the Global environment through system validations, and implementing all technical and process requirements i.e., Structure/Products/Employee set up
- Support Veeva CRM system training alongside members of the CRM team, through the creation of training materials
- Deliver on the day-to-day system maintenance, identifying and resolving /escalating issues as appropriate to ensure optimal use Veeva CRM
- Deliver helpdesk support providing guidance to ensure all users understand and can effectively use Veeva CRM
- Understand CRM compliance with Data Protection and Privacy Laws and act in accordance with these when conducting CRM activities

**Experience, Knowledge and Skills**:
**Technical / Experience**:

- Good understanding of Veeva CRM development and infrastructure
- Must have Salesforce experience
- Ability to build relationships across networks
- Good communication and interpersonal skills
- Good collaboration and teamwork
- Ability to take responsibility and ownership of problems, ensuring escalation as appropriate
- Ability to work effectively with customer facing teams to support training and query resolution
- Competent at learning new IT skills
- Technical skills: strong use of Microsoft office, including word, excel and outlook
- Ability to work through ambiguity and uncertainty
- Time Management and Prioritisation
- Understanding of CRM compliance, data protection and privacy laws

**Impact** - Comfortable raising potential risks and having difficult conversations with DOS Manager/CRM Optimisation Lead

**Influencing**:

- Works effectively with customer facing teams to drive the use of Veeva CRM ensuring we achieve our vision through training and query resolution

**Decision Making** - works collaboratively with the team to surface issues and drive for timely decisions to ensure delivery on CRM requests

**Adaptability -** Adapts willing and quickly to different challenges and situations

**Professional Conduct**:
Follow company policies, business practices and compliance guidelines including CRM activity compliance, data protection and privacy laws

**Knowledge Required**:
Experience in working with Veeva CRM with a good understanding of the infrastructure and terminology.

Understanding of NHS and broader health landscape and implications for Veeva CRM implementation.

Understanding of business metrics requirements that need to be supported through Veeva CRM.

**Qualifications and Education**:

- Level 8 in relevant discipline
- Professional Membership etc.

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