Salesforce Administrator

2 weeks ago

London, United Kingdom Kpler Full time

**Your mission**:

- CRM Administrator is tasked with administering, customising, and optimising the CRM ecosystem to support commercial operations.
- Working closely with stakeholders across the organisation, the CRM Administrator gathers requirements, implements system enhancements, and provides support to CRM users.
- Additionally, the role involves responsibilities in data management, reporting, system integration, and project management to drive continuous improvement and maximize the value of the CRM investment.
- The role demonstrates strong technical expertise in CRM administration, possesses a deep understanding of business processes, and exhibits a passion for delivering exceptional user experiences

**Key Responsibilities**:

- Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
- Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
- Ensure the CRM system is optimized for performance and scalability to meet the organization's evolving needs.
- Oversee data integrity and quality within the CRM system, including data entry standards, data hygiene practices, and data cleansing activities.
- Create, manage, and optimize complex workflow rules, data validation, and approval processes.
- Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
- Analyse data to provide insights into team operation, effectiveness, and productivity.
- Work closely with other team members to capture business requirements and implement CRM solutions.
- Coordinate and support integrations with third-party apps, plugins, and tools.
- Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components
- Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
- Identify and resolve data anomalies, maintaining high data integrity.

**You are or have...**:

- 3+ years of CRM Administration experience (preferably Salesforce).
- Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
- Experience implementing and developing in Apex, Visualforce, and JavaScript
- Fluency in English, strong communication, collaboration, and problem-solving skills

**Nice to have**:

- Salesforce certifications
- Competency in some of the following: HTML, XML, SQL, Java,
- REST and SOAP-based web services
- Experience working closely with commercial teams and implementing their requirements in the CRM system.

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