Dynamics 365 CRM Administrator

2 months ago

London, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Dynamics 365 CRM Administrator
- We’ll look to you to help with the provision of our day-to-day technology-based services across infrastructure platforms
- It’s an opportunity to contribute to the overall vision and strategy for production management and support the leadership team

**What you'll do**:
As a Dynamics 365 CRM Administrator, you’ll use your expertise in production management for an area or product to make sure that there’s availability for business use that's in line with the agreed service level expectations or requirements.

You’ll collaborate with and influence colleagues and stakeholders across our bank and third-party suppliers on your area of specialist knowledge to ensure the timely delivery of solutions which support our business.

Your top priorities will include:

- Supporting and maintaining the existing D365 solution, including BAU tasks, improvements and bug fixes
- Developing and configuring additional D365 solutions across the lifecycle of marketing, sales and customer services
- Undertaking the ongoing evaluation and analysis of current capacity to provide the required performance, while liaising with other technology representatives to optimise value to our business
- Contributing to our production management strategies and reviewing our SOX controls

**The skills you'll need**:
We'll need you to have a good technical understanding of platforms, technology, products and domains. You’ll also need a basic knowledge of audits, risks and compliance requirements from a production support perspective.

Experience of using JavaScript and the.Net Framework would be advantageous.

Furthermore, you’ll demonstrate:

- Experience of Microsoft D365, including production deployments
- An understanding of Power Automate, power apps and Power BI
- Knowledge and experience of operational principles
- Excellent problem-solving abilities and an innovative approach to finding resolutions
- Great interpersonal skills and the ability to communicate and influence stakeholders independently and effectively

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