Csr (Customer Service Representative)

7 months ago


Bardon, United Kingdom Volvo Truck and Bus South & East Full time

**CSR/Service Advisor**

**salary up to £26,000 p.a. + Bonus Scheme**

**0600hrs to 1400hrs**

**0800hrs to 1600hrs**

**The primary role & responsibilities will be as follows**
- To manage the Reception area and be the main point of contact for customers
- Take personal responsibility to ensure customer reception area is maintained to a professional standard
- Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
- Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
- Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
- Update the customer and workshop regarding contract type
- Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
- Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
- Undertake follow up after service / repair visit to check customer satisfaction
- To carry out any depot administration tasks as required within your role

**Who are you?**
- Be able to work in an organised & methodical manner in a fast moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate to customers and colleagues
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- A proactive approach which ensures that customer’s expectations are met and exceeded.
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented

**Benefits**:

- 25 days holiday raising to 30 days with service
- Company pension
- Bonus scheme
- Healthcare plan with access to dental insurance
- Referral scheme
- Cycle to work scheme
- Discounts on many High St Retailers, Theme Park days out, travel, hotel plus much more

**Job Types**: Full-time, Permanent

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: 10163



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