Business Administration Apprentice

6 months ago

Bardon, United Kingdom Belron UK Limited Full time

**Contract Type**:
Apprentice (Fixed Term)

**About** **Autoglass**®** **and** **Laddaw**®**

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

**Making a Difference Together.**

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.**Belron UK Ltd. Role Profile - Business Administrator Apprentice**:
**Reports To**: Purchasing Manager

**Department**: Supply Chain Belron UK

**Grade**: Grade C

**Term**: 12-18 months programme

**Location**: Hybrid - Bardon DC and; Home

**Role Purpose**:
The Business Administration apprentice will learn, assist and in term provide administrative support to various departments within the Belron UK Supply Chain, alongside the completion of a Business Administration Level 3 apprenticeship. The apprentice will have responsibility for the coordination of tasks within the Central Purchasing, Goods Inwards, Daily Stock Outbound/Returns, Bardon Customer Service team and Wholesale Hub teams.

**Key responsibilities**:

- Day-to-day management of the purchase orders (POs), backorder processes and liaison with approved suppliers and the Customer Experience Centre (CEC) to ensure customers are kept informed on the progress of their job when delivery dates of specific stock cannot be confirmed due to external supply shortfalls.
- Balance customer needs against business KPIs, taking into consideration job timings when placing orders.
- Monitor, communication and work to resolve problems with the Goods Inwards and; Mini Distribution Centre (MDC) teams where expected delivery dates have not been achieved or stock needs to be made available to order.
- Work with the Stock Outbound team to assist on monitoring and resolution of any outbound stock issues to Mini with the relevant team members of all stock outbound to MDCs or Autoglass® sites.
- Communicate daily with network distribution points to confirm expected delivery of stock.
- Assist in the monitoring or transactions/orders released from Remedy into Oracle, assisting the DC with replenishment orders. Perform analysis of both Oracle and Remedy transactions where trans-shipment is required from the Distribution Centre
- Assist with the management of internal returns and the 3rd Party Supplier returns process, ensuring all unused or damaged materials are returned and credited wherever possible via both internal process and manufacturers systems where applicable.
- Effectively control the stock shortage process, ensuring that when product becomes available it is allocated as per the agreed priority process.
- Assist with the management of internal couriers, carriage charges incurred in the delivery of items.
- Assist the Wholesale Hub by taking calls, placing orders, dealing with delivery or stock issues and any customer service queries related to Wholesale customers.

**Key Performance Indicators for the role**:

- Purchase orders and Backorder management control
- Trans-shipment control
- Goods inwards volume management
- Goods outbound volume management
- Network stock returns
- Internal Branch Transfers
- Assist the warehouse team with daily tasks
- Assist the team with the daily communication from other departments

**Key stakeholders**:

- Autoglass® Operations
- Laddaw® Operations
- Approved Suppliers
- Distribution UK and Europe
- Finance

**Scale of role**:
The apprentice will need to be ready for anything. We’ll give you real responsibility from the first day. We want them to meet every challenge head on in our fast-paced, collaborative culture.

**Person**:

- Works quickly and efficiently balancing the customer requirement both in terms of price and timing
- Very high degree of accuracy and attention to detail
- An open communicator who builds relationships with both customers and suppliers
- Takes a balanced approach when problem solving and dealing with customer enquiries
- Patient and approachable
- Diligent and persistent in challenging situations
- Thrives on pressure especially in busy times
- Understands the importance of good customer service

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