Supply Chain Hub Coordinator

5 months ago

Bardon, United Kingdom Belron UK Limited Full time

**Contract Type**:
Fixed Term (Fixed Term)

**About** **Autoglass**®** **and** **Laddaw**®**

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

**Making a Difference Together.**

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.**Key **Accountabilities and **R**esponsibilities**
- To meet or exceed customer service standards (e.g. customer service targets, delivery times, flexible approach to changes in customer demands)
- To be the face of Belron UK Ltd, maintaining high personal standards for yourself, the Supply Chain and the external customer
- To consistently meet or exceed standards in customer service and to ensure that Belron UK Ltd and other standards are adhered to
- Achieve a high standard of accuracy when completing paperwork and when using IT systems
- To support all opportunities to increase sales and develop the business of Belron UK Ltd, whilst supporting effective cost management and enhancing customer service
- Consistently support the Supply Chain team in meeting or exceeding key performance measures
- To liaise effectively and build strong relationships with both internal and external customers, including Supply Chain teams and wholesale customers
- To undertake training and coaching as required to increase personal skills to achieve performance standards
- Contribute towards the engagement and effectiveness of the team
- To support the wholesale team activities concerning customer relationships and the Supply Chain wholesale strategy
- To effectively manage and use the Customer Relationship Management tool to support good customer interaction and identify opportunities and key issues.
- To process and manage all customer orders, returns and any other administration duties required.
- To handle, manage and resolve customer escalations and any other disruption to their service on a daily basis.
- Support Key Customer Account management through handling day to day enquiries and issues.
- Specialise in identification, order management and purchasing of special orders
- Use external identification systems to provide wholesale customers with an exceptional service.

**Key Experience, **Knowledge** and Skills**
- Great communication and customer service skills
- Self motivated, with the ability to work within a team or individually, as required
- Positive mindset
- Builds strong, credible relationships with colleagues within Belron UK Ltd
- High quality standards
- Highly flexible and is able to adapt to circumstances
- Decision making skills
- Knowledge of Microsoft office, general computer skills and customer relationship systems

**Key **Performance **Indicators and; **Measures**
- Achievement of key performance measures including call volumes and associated measures
- Abandoned rate measures
- Customer feedback
- High adherence to data protection and other compliance related policies

**Key Relationships**
- Supply Chain Operations Managers
- Wholesale customers
- Supply Chain supervisors and team members
- Bardon Distribution Centre
- Regional Account Managers

**Scale** of Role**:
The Supply Chain Hub Coordinator, working as a team, will contribute towards supporting the Supply Chain MDC network, dealing with internal and external customers, to help generate significant wholesale revenue.

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