Csr - Leicester

**CSR - Leicester**

**£26k + bonus scheme**

**Working a rotating shift pattern;**

**0600hrs to 1400hrs/0800hrs t o1600hrs**

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**What you will do**:
To manage the Reception area and be the main point of contact for customers
- Take personal responsibility to ensure customer reception area is maintained to a professional standard
- Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
- Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
- Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
- Update the customer and workshop regarding contract type
- Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
- Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
- Proactively up-sell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner
- Ensure accuracy of job documentation received from the workshop
- Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis
- Undertake follow up after service / repair visit to check customer satisfaction
- To carry out any depot administration tasks as required within your role

**Who are you?**:
**_ To be considered for this position we would prefer:_**
- Be able to work in an organised & methodical manner in a fast moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate to customers and colleagues
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- Negotiation skills
- To always conduct yourself in a professional manner
- To be able to remain calm and patient in a dynamic business environment
- A proactive approach which ensures that customer’s expectations are met and exceeded.
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented
- An understanding of Operators licence and laws and regulations would be of a benefit but is not essential as training will be provided

**What’s in it for you?**:
**Benefits**;
- 25 days holiday raising to 30 days with service
- Company pension
- Healthcare plan with access to dental insurance
- Referral scheme
- cycle to work scheme
- Discounts on many High St Retailers, Theme Park outings, hotels, travel plus much more

**Who we are and what we believe in**

At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.