Customer Service Agent

4 days ago


St Ives, United Kingdom red recruitment Full time

Are you looking for a role with a purpose? We are recruiting a friendly and resilient individual who can provide excellent communication skills

With a starting salary of £20,085 with the potential to progress to £23,000 per annum and an abundance of staff benefits, this could be the perfect opportunity to start a career in customer service.

**Package and Benefits of a Customer Service Agent**:

- **Starting salary**: £20,085 per annum (potential to progress to £23,000 per annum)
- **Location**: St Ives, Cambridgeshire
- **Contract**: Permanent, full-time
- **Hours**: Monday - Friday, 8.00am - 5.30pm
- Bonus up to 10% of your salary
- Bupa employee Assistance Programme and Private Medical Healthcare
- Company and personal contribution
- 25 days per annum plus bank holidays
- Subsided gym membership
- Life insurance at 4 x salary
- Cycle to Work and Electric Car Salary Sacrifice Schemes
- Free onsite parking with electric car charging

**Key Responsibilities of a Customer Service Agent**:

- Building rapport to understand customer needs to resolve queries first time every time
- Handling customer contacts at various touchpoints throughout the customer's journey from ordering to delivery
- Work closely with other teams to enable fast and efficient resolutions to customer questions and proactively provide feedback and recommendations to improve the ways of working

**Skills and Experience of a Customer Service Agent**:

- Experience in having complex and challenging conversations with the ability to show empathy and compassion
- A resilient attitude, able to handle the peaks of a seasonal business
- Great problem solver with confidence in decision-making to best assist the customer
- A dynamic and flexible approach, capable of planning and managing workloads and able to multitask
- Proficient in IT skills with the ability to learn new systems quickly and able to type quickly and accurately

Red Recruitment (Agency)



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