Customer Support

7 days ago


St Ives, United Kingdom Point Recruitment Full time

CUSTOMER SUPPORT AGENT
Key responsibilities:

- Follow up with the customer to ensure their issue/query was resolved
- Basic changes and additions for Horizon customers
- Access and pull off call recordings for Horizon customers
- Assist with hardware order processing
- Complete Mobile orders and connections with all networks
- Update customers and Account Managers on order progress.
- Ensure all orders have the form of payment noted.
- Covering OOH service as part of a rota including evenings and weekends (on a remote only basis)
Required to:

- Keep cases and order notes updated on the Layer
- Deal with any customer queries quickly and efficiently, submitting and monitoring requests as necessary
- To work in close liaison with all departments and communicate updates and actions regarding customer accounts
- To be honest, trust the integrity and professionalism of your colleagues and customers and be respectful of each other
- Undertake other duties, either in addition to or in place of your current duties, as necessary in order to meet the needs of the business
Place of Work and Working Hours
Head Office: St. Ives,
37 Hours : Monday-Thursday 9:00am-5:30pm, Friday 9:00am-5:00pm


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